Riad Zamane Fès - Boutique & Spa

Hotel yang sangat bagus terletak di gerbang medina, oleh karena itu mudah diakses.

Riad yang indah, sangat tradisional dan autentik dengan semua kenyamanan modern untuk membuat masa inap yang nyaman. Staf, Tahir dan Hamza sangat ramah dan membantu dengan keramahtamahan yang hangat sehingga terasa seperti di rumah. Mereka mengatur janji temu hammam dan pijat kami sesuai dengan jadwal kami dan berusaha keras untuk kami, bahkan mengurus cucian kami, mengantarkan, melipatnya keesokan harinya. Kamar bersih, ditata dengan indah, tempat tidur sangat nyaman dan sarapannya luar biasa. Satu-satunya peringatan adalah jarak untuk sampai ke riad dengan barang bawaan karena mobil harus diparkir jauh. Ini adalah pengorbanan yang kami sadari, yang harus dilakukan untuk mengatakannya di dalam permata bersejarah ini, jauh di dalam medina tua. Itu semua adalah bagian dari pengalaman autentik, dan itu sepadan. Sekadar catatan, ada kucing di mana-mana, jadi, dengan alergi saya, saya harus sedikit berhati-hati!

Took money, didn't honour booking,refuse to refund I would strongly advise not to book this hotel. We had booked for one night (December 25th) we chose this hotel as it advertised parking. This is not the case. There is no parking aside street parking, the nearest being some distance away. When we eventually arrived at the hotel having had to walk with our luggage, it appeared that they did not have our reservation. There was a difficulty with language, but in the end, no matter what I said, it seemed to me that there was no room. we were then literally turfed out into the street. This is where things became quite unpleasant. We were surrounded by groups of men who demanded money from us. Whilst in other parts of Morocco, people we encountered wanted a tip for directions or watching the car etc, this was very different and it was the only time we did not feel safe. The lady from the Riad who I spoke to saw this, but did nothing. She literally, turned and walked away leaving us to it. When we got back to our car, even though I gave the men all the cash I had, (about 500MAD) they demanded more and became quite aggressive when I could not give them any more. We did manage to get our luggage into the car, by this time they were banging on it, and damaged the boot. I have since been in touch with the booking agent to request a refund, however the hotel refuses to refund the money we paid, even though they did not have a room for us. My advice, stay away and book somewhere else.