Pendennis Lodge

Seen better places run by the chuckle brothers. What an absolutely appalling pair of individuals. Should be ashamed. If you need convincing not to stay here, google ‘4 in a bed Eden lodge’ literally worse that faulty towers - similar, run by the last of the summer wine numpties.

First let me clarify that I had lived in Falmouth for many years so I knew the location of the property before booking and this was a key factor in my decision. A pretty listed building close to the beaches and town amenities with a pool that we could use, and a cooked breakfast supplied. I was visiting Cornwall from the USA for a family/friend's reunion and wanted to spend a few days in my old hometown before moving on to another location. I was staying with my three children, and we shared a top floor room with four single beds. We phoned before arrival, but the owner was leaving so they left the key in a lockbox, (The owners were only at the hotel for a few hours each day. Most of the time reception was completely empty and did give me concerns over security. Anybody from the street could walk in unchallenged.) The UK was having a heatwave and temperatures were higher than normal. We walked into our room, and it felt like a sauna! No windows were open, and the blinds were all open. The sun had been beating down on the roof and streaming in through the windows all day. After opening the windows and shutting the blinds we dropped our luggage and left to allow the room to cool down. (No AC in the UK of course.) The owners obviously didn't care about our comfort. We were using the bathroom on the landing. And had our own key. I walked in and it stunk of silicon sealant. I saw mounds of the stuff all around the shower sill. When I turned the shower on, I noticed that it wasn't draining so turned it off before it overflowed onto the floor. When it had drained enough, I rinsed and got out quickly. I had to warn my children to be careful not to floor the floor. Next morning at reception I met another lady waiting for the owner to arrive to complain that her ensuite shower had no hot water. I complained about our shower not draining and she said she'd send up her partner to fix the problem. He came up later that morning with a few tools. Spent 10 minutes and then told me he's put some Draino fluid down and it would be fine to use in an hour. Later that day I used the shower, and it was even worse then before. Filling the sill immediately. I phoned the owner, and she picked up. I told her the shower was still useless and requested a new room or different shower to use. She allowed us to use the shower on the floor below and said her partner would fix our shower again tomorrow. But she told me not to turn the lights on in the other bathroom as there had been water damage to the electrics in that bathroom. (Probably caused by the water leaking from our shower!) I checked out that bathroom and it was new and modern but there were drips of water on the ceiling. There was no signage to warn guests not to turn on the lights!!! My daughter rushed to get showered before it got dark outside. He came to fix the shower again and did the same thing. He was clearly not a professional plumber, and this problem was not new to him. That evening I used the shower again