B&B HOTEL Essen-City

Good stay breakfast was good

房間太小了，如果兩個人帶大件行李根本放不下。我們是提前半月預訂的，比到了以後的價格高了一點，有很多年輕的學生入住，早餐比較鬧騰。

B&B應該是德國的連鎖經濟酒店，好幾個城市都住過，預算有限但又想住現代化酒店，可以考慮。房間很安靜，睡得不錯。

服務態度超級nice

Avoid this hotel. They engage in mismanagement, deception, and unfair trade practices. At busy times, they overbook their hotel and if there are not enough spontaneous cancellations, they start calling off guests themselves. In doing so, they cancel the guests with the cheapest rate first, not the guests who booked first. I was in town for a business trip and I heard five days before departure that my room was cancelled, even though I had booked a full year before. At that time, all other hotels were also fully booked. I tried everything, but they did not listen and pushed their way. Their offered ‘alternative’ was 25 km away and due to the late hours I have to do, not a serious alternative. They got me into quite a mess but they don't care about their customers. Money is all that matters. Don't go here!

Unfortunately, I had a bad experience with this hotel. I was under the impression that their hotel cost 65 euros per night. Unfortunately, upon arrival, it turned out that we had to pay 95 euros. If the facilities were in order, I would have accepted that. However, it turned out that the hot water did not work during our entire stay. Additionally, there was no possibility for breakfast that morning. I made several attempts to contact the hotel. After a few attempts, I received a response. The option offered was a refund of 9 euros. I found this to be very inadequate. I am dissatisfied with my experience at the hotel, as well as with how complaints are handled afterward.