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Ulasan terverifikasi
Lokasi4.5
Fasilitas4.2
Layanan4.1
Kebersihan4.4
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Coco Banana’s
Superior Double Room
Menginap di Des 2023
Pasangan
11 ulasan
4.0/5
Luar Biasa
Diposting pada 8 Des 2023
An amazing perfect stay with a disappointment experience because of one Front Office Staff "Chi*ra Bu**her".
If you would like to visit Engelberg, I would really recommend this hotel, the only thing about this hotel is it is not so flexible with some rules and services.
INCIDENT!
We only stayed for one night in this beautiful hotel, we reached out the FO for late check out, and we paid 90CHF for the late check out (3:00PM) because we went for a ski and we'll be back later.
When we arrived around 3:15PM to the hotel, and would like to extend it little bit because we would like to clean our selves and pass by one of the spot.
I asked one of the FO and asked them if the late check out consist of until what late, the one guy responded that it is 18:00- To be honest someone from a HORECA, I know as well that usually when you pay for a late check out, it is until late afternoon.
But this Front Office Staff "Chi*ra Bu**her butt in and says the 90 CHF that we pay is only for until 3:00 PM. Thats it! Because before everything as well the guy informed us that every hour of extend should be 10CFH I respect this.
Now we asked again so the 90 CHF that we paid is for how many hours. She just said 30CHF per hour. (I hope you know better how to explain things as a professional FO I expected alot as SWISS is really known for best hotel school.) Usually in my knowledge late check out is calculated based on the 50% of your hotel price but yeah maybe it is wrong what I know but I cannot accept how she did it. Not professional.
Was planning already to go back here every year before the day of our check out before the incident but yeah for now change of plan.
Terjemahkan
Tamu
Apartemen Comfort
Menginap di Feb 2024
Keluarga
1 ulasan
4.0/5
Luar Biasa
Diposting pada 5 Feb 2024
The bar area is nice to have a family meal
In the evening. The family room is very spacious but is dated and feels like it needs a makeover. The pool was too cold to enjoy but the sauna was lovely. The breakfast was great and I would recommend but the rooms let the hotel down overall so I am not sure I would stay again.
Terjemahkan
markus
Superior Apartment
Menginap di Des 2023
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 26 Des 2023
Really amazing staff. Great Breakfast. Great view from our room. We recommend Engelberg and this hotel for a nice family trip.
Ps: the pool could be a bit warmer though
Terjemahkan
Sunny
Apartemen Comfort
Menginap di Jan 2023
Keluarga
43 ulasan
4.2/5
Luar Biasa
Diposting pada 20 Jan 2023
Its nice 4 star hotel , staff is friendly and helpful. The rooms are old but very warm. The food is good. Bus #303 take you to the Titlis
Terjemahkan
6/9
Sereypunloeu
Apartemen Comfort
Menginap di Jun 2023
Keluarga
5 ulasan
5.0/5
Fantastis
Diposting pada 27 Jun 2023
Great location near to the train station.
The room is big and clean with a nice view.
Terjemahkan
GohAshley
Superior Apartment
Menginap di Des 2022
Pasangan
3 ulasan
4.7/5
Menakjubkan
Diposting pada 13 Des 2022
Good staff service , just the location is little bit far from railway station
Terjemahkan
Nitin Jonathan
Apartemen Comfort
Menginap di Mei 2023
Teman
1 ulasan
4.0/5
Luar Biasa
Diposting pada 20 Mei 2023
Great location as it's just beside the cable car station to Titlis. The sauna and the pool were both well maintained. Overall, the stay was good. The service could have been better though.
Terjemahkan
Tamu
Apartemen Comfort
Menginap di Des 2022
Keluarga
1 ulasan
4.2/5
Luar Biasa
Diposting pada 2 Jan 2023
The hotel was in a good location. Right in the town where the shops are. Our room was huge and although the furnishings are abit aged but the room is clean and comfy. There is a children playground opposite the hotel where my son enjoyed playing at.
Terjemahkan
Tamu
Superior Apartment
Menginap di Jun 2022
Keluarga
4 ulasan
4.2/5
Luar Biasa
Diposting pada 29 Jul 2022
Hotel room has nice view of the montains. The reception was warm when we arrived. Parking was a bit inconvenient.