Royal Park Hotel - All Inclusive

The hotel and the entire complex appear neglected, without any maintenance for the past decade, resulting in a deplorable condition. Despite its size, the hotel only has two functional elevators, and there is a shortage of sunbeds. While the quality of the food and snacks was not terrible, the extensive waiting times and the absence of juices and non-alcoholic beverages made the stay extremely unsatisfactory.

This was the worst hotel I have ever stayed at in my life. The rooms were in horrible condition the ac didn't work the elevators didn't work, the pool was dirty, the food was the same for lunch and dinner, the plates that were suppose to be clean we dirty with old food still on them from the last time they were used. This was by far the worst hotel I have ever been to and I recommend never to stay at this hotel to anyone.

What an absolute joke of a hotel should be closed down awful place awful food awful staff dirty horrid place steer clear unless you want food poisoning or disintry worst place I've ever stayed bed bugs no toilet roll rude staff dirty dangerous pool you couldn't write a book 0/10 if you value your life stay away hotel manager made my 8 year old cry shouting at me awful woman 🙄

Guests are rude. Very long queues for food, you need to queue for 20mins to get anything. In order to have a balanced meal with meat & veg & salad you need to queue 3 times = 60 minutes in queues for every meal. Food the same every day, not a great standard. Very limited drinks, often only water available. Sun beds always available - a huge bonus! Water park is great fun - water very cold.

Disgusting attitude towards clients on the part of the administration - Katya Ivanova. The hotel is dirty, old, not renovated. The supply leaves much to be desired. The staff is not at all interested in a good feedback book.

We booked this hotel with on the beach in February, but when we got to the hotel after being dropped off after a 12 hour journey with cases to our horror the hotel was not open, we never got informed by the travel agent about the hotel, which we booked in February, we were left horrified and scared, we saw this Bulgarian man walk up to the hotel. I showed my paperwork which read the royal park he got on his mobile rang some number next thing he passed the phone to me, some girl spoke to me who knew my name and said a buggy would be collecting us in a few minutes, unawares to us were we were going we landed up at the royal castle. The hotel was up a hill, we couldn't go anywhere, loads of steps and out of the way. If on the beach had informed us of the hotel not open, which we booked in February by the way, they could have given us the option to go elsewhere. What a nightmare of a holiday, we were petrified after being just dumped outside royal park, we were having panic attacks, we couldn't wait to come home. An awful experience and I am in the process of writing to on the beach and we want a refund for all the trauma we have been through. Mrs McIntyre A very angry and upset lady

This is my completely honest review of Hotel Royal Park, we travelled with a group of 8 adults & 1 baby from the 8th-20th August. On arrival, we were greeted with a bag of snacks as it was after midnight and so we had missed the dinner slot. The first issue arose at the check in desk when we were allocated a room on the 6th floor when we asked for a room on the ground floor. This was to cater for one of our family members who had limited mobility. They said to come back to the reception in the morning. In the end, the problem was not resolved. The rooms are quite spacious. Double beds are two single beds pushed together (this was fine). The decor is nice. It was reasonably clean with fresh towels & sheets provided. The bathroom was clean with shampoo & hygiene packs included. The bed was reasonably comfortable, which made for an alright night sleep. The air conditioning in the room was not working, which was not ideal in the hot temperatures. Breakfast was a buffet style on the ground floor of the hotel. Large seating area provided indoor & outdoor. A variety of food on offer, coffee machines & a juice bar. The food was average, may not be ideal for picky eaters, but they do provide a lot of choice. The pool area is lovely, great for kids. There is an outdoor bar which was fabulous. The only downside was the long queue in the heat, however, at certain times of the day there could be no queue. There are lounge chairs provided, however, it can be difficult to reserve them so get down early in the morning. There is a snack bar beside the pool which was very convenient they serve fries, burgers etc. There is also a bar in the lobby area, which again had unpredictable queues. That being said, the service was great. You got what you ask for, and the barmen are nice. The beach is a minute walk from the hotel. You can get sunbeds and umbrellas down there too. There is a great water park just 5 minutes from the hotel, this in included in your stay. There is a supermarket on site, as well as a large supermarket 5 minutes from the hotel gate. There are a few restaurants outside the gate also, notably White Bar, Jack Sparrow & Paco's. All great food and good atmosphere too. There are plenty of souvenir shops around and a funfair for kids. There was a great schedule at the hotel for kids entertainment also. The lifts in the hotel are very slow and inconvenient. They may not even come to your floor at all. There are stairs as alternative, may be an problem for those with mobility issues. Overall, I don't think the place deserves the terrible reviews it receives. It was worth the money we paid. We thoroughly enjoyed our family holiday.

Very good hotel. Food is okay and room is okay. Me and my husband are grateful for the beautiful work of the entertainment team! They were always around us and never let us to get bored! The night shows were perfect too!

Total disaster. Where to start. Lifts are extremely slow and always one out of four does not work. You need to wait ages to use it. No air in the lift. The rooms are good size but no housekeeping. The pools are very dirty. The grass is yellow. No maintenance or whatsoever. You need to wait hours to get a snack. You need to queue a while to get a drink from the bar. You need to hit someone to have a dessert. The food is very basic and same everyday. No ventilation in the restaurant. You go for dinner and smell like chimney. The sunbeds are very dirty and aged. No proper cocktails or fuzzy drinks. We have been here 3 days feels like ages. We asked for baby cot. We have got one without matress. This hotel is not even 3 star. Do Not recommend. Avoid at all cost