While there are a lot of positives to this hotel, it doesn’t achieve the luxurious, upscale vibe/experience it seems to be trying for. First, the positives. The hotel is located right on the Pacific and the view is spectacular. We really enjoyed swimming in the pool and lounging by the water. We felt very safe the entire time we were there. Other reviewers commented on there being too many families for the hotel to be a good couples trip- we didn’t find that. The negatives. The hotel is overpriced for the quality it delivers. The room we stayed in wasn’t very clean and the window AC dropped constantly on the floor. The bathrooms do not have hot water- I understand this is fairly common for beach accommodations, but I would expect hot water in a room costing appx $250 a night. The staff were very kind; however, the hotel is terribly understaffed. As other reviewers mentioned, it took a very long time to get food and drinks. The drinks were good but the food was barely edible. Breakfast is their best meal. Suggestions for improvement: - lower prices or vastly improve quality - more staff - pool towels - information in rooms about hotel, activities, etc - hot tub - consider revising menu - inspect rooms to ensure cleanliness
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