During our recent stay at a reputed five-star hotel, we were deeply disappointed by the conditions and service. The room's cleanliness was unacceptable, with dirty bed linens, a soiled baby cot, and a kettle encrusted with limescale. The bathroom conditions were worse, featuring urine stains, feces, and mold in the shower area. Dirty dishes and discarded clothing were strewn around the hotel, further diminishing our experience. Safety concerns were evident with exposed electrical sockets and broken stairs, posing serious risks. Additionally, the service was subpar, highlighted by an over 40-minute wait for the tuk-tuk service. This experience severely lacked the quality expected from a high-caliber establishment. We expect a detailed response, an explanation, and compensation for this unsatisfactory experience. We hope our feedback leads to significant improvements in the hotel's maintenance and service standards.
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