DoubleTree by Hilton Edinburgh City Centre

Ulasan DoubleTree by Hilton Edinburgh City Centre

DoubleTree by Hilton Edinburgh City Centre

34 Bread St, Edinburgh, EH3 9AF, United KingdomLihat Detail Hotel
DoubleTree by Hilton Edinburgh City Centre
DoubleTree by Hilton Edinburgh City CentreDoubleTree by Hilton Edinburgh City CentreDoubleTree by Hilton Edinburgh City Centre
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Ulasan Tamu tentang DoubleTree by Hilton Edinburgh City Centre

8.7/10
Very Good
124 ulasan
Ulasan terverifikasi
Location9.0
Amenities8.1
Service8.8
Cleanliness8.8
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All reviews(124)
Positive reviews(23)
Reviews with photos/video(2)
Friendly staff(5)
Amenities were average(3)
Negative reviews(1)
Gaik Eng
King Room
Check-in Sep 2024
Couples
23 ulasan
9.0/10
Great
Diposting pada 7 Jan 2025
Strategic location in Edinburgh city, great for business traveller too. Nice breakfast and great view of Edinburgh castle.
Tanggapan dari Properti: Dear Guest,Thank you for sharing your experience at the DoubleTree by Hilton City Center. We are delighted to hear that you enjoyed our convenient location and the stunning views of Edinburgh Castle. It’s great to know that our breakfast offerings and cleanliness met your expectations as well.We value your feedback about our amenities and service. Please rest assured that we continuously strive to provide an exceptional experience for all our guests, and your comments help us identify areas where we can further improve.It was our pleasure to host you, and we hope to welcome you back during your next visit to Edinburgh. Should you require any assistance or have specific preferences for your future stays, please don’t hesitate to reach out.Warm regards,Savia RodriguesFront Office Manager
Guest User
Double Room
Check-in Nov 2024
Couples
2 ulasan
7.0/10
Diposting pada 8 Des 2024
More like a 3⭐️ than 4 stars hotel. Room is average size and toilet is tiny. Water got splash everywhere after shower. Everything is old and needs maintenance in the room we got. We checked in on a Friday night and loud music can still be heard past midnight.
Tanggapan dari Properti: Dear Guest,Thank you for sharing your review of your recent stay at the DoubleTree by Hilton Edinburgh City Center. We sincerely apologize that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.We regret to hear about the maintenance issues and the layout of the bathroom in your room. Our team is actively working on enhancing our facilities, and your feedback will be shared with the relevant departments to prioritize improvements.We also understand how important a good night’s sleep is, and we’re sorry to learn that noise disturbed you during your stay. Please know that we are looking into measures to minimize disruptions, particularly during busy weekends.Your comments are invaluable to us, as they help us identify areas where we can improve. We hope you will give us another opportunity to provide you with the high standards of comfort and service we strive to deliver. Should you decide to stay with us again, please reach out to us directly so we can ensure a more enjoyable experience.Warm regards, Savia Rodrigues Front Office Manager
Guest User
King Room
Check-in Agt 2023
Travel with friends
4 ulasan
10.0/10
Outstanding
Diposting pada 16 Sep 2023
Staff were friendly and respectful. The room was nice and clean.
Tanggapan dari Properti: Dear Guest, Thank you for your fantastic review of the DoubleTree by Hilton Edinburgh City Center! We’re thrilled to hear that you had a perfect stay and that our Staff were friendly and respectful. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and your kind words are truly appreciated. It was our pleasure to host you, and we hope to welcome you back on your next visit to Edinburgh. If there’s anything we can do to make your future stay even more memorable, please don’t hesitate to let us know. Warm regards, Savia Rodrigues Front Office Manager
Chao zi ran
Two Double Room
Check-in Jun 2023
Family
5 ulasan
10.0/10
Outstanding
Diposting pada 30 Sep 2023
卫生:good 设施:good 服务:good
Tanggapan dari Properti: Dear Guest, Thank you for your fantastic review of the DoubleTree by Hilton Edinburgh City Center! We’re thrilled to hear that you had a perfect stay. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and your kind words are truly appreciated. It was our pleasure to host you, and we hope to welcome you back on your next visit to Edinburgh. If there’s anything we can do to make your future stay even more memorable, please don’t hesitate to let us know. Warm regards, Savia Rodrigues Front Office Manager
Guest User
Double Room
Check-in Apr 2022
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 5 Jun 2022
Quick and easy check in. Location was great close to coffee shops and great pubs. Room was clean and the shower was good. Everything we needed for our time in Edinburgh.
Tanggapan dari Properti: Dear Guest,Thank you for your wonderful review of the DoubleTree by Hilton Edinburgh City Center! We’re delighted to hear that you had a perfect stay and found our location, cleanliness, and amenities to your satisfaction.It’s great to know that our quick and easy check-in process, proximity to coffee shops and pubs, and comfortable room with a good shower met all your needs during your time in Edinburgh.We truly appreciate your feedback and look forward to welcoming you back in the future. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.Warm regards,Savia RodriguesFront Office Manage
Guest User
Twin Guest Room two Single Beds
Check-in Mar 2025
Family
23 ulasan
9.5/10
Amazing
Diposting pada 17 Apr 2025
The room is clean, but the supporting facilities are a little lacking, the bathroom is a little narrow, and the room price is not cheap.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for sharing your experience with us, and for highlighting the cleanliness and service—we’re delighted you found both to be excellent during your stay.We appreciate your feedback regarding the supporting facilities and bathroom size. While our Twin Guest Rooms are designed to maximize comfort within a compact layout, we understand that preferences can vary, and your comments help us identify opportunities for improvement.Regarding pricing, we strive to remain competitive given our central location and services, but we always aim to provide value that matches expectations.Thank you again for staying with us—we hope to have the opportunity to welcome you back in the future.Warm regards,Savia RodriguesFront Office Manager
RealChiron
King Room
Check-in Feb 2025
Solo travelers
11 ulasan
9.0/10
Great
Diposting pada 14 Mar 2025
The bathtub is a bit small and the location is a bit off. It is quite convenient to go to TLS to submit your visa
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear RealChiron,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the cleanliness, service, and surroundings of our hotel. Your comments about the bathtub size and location are greatly appreciated, and we understand that preferences can vary. We’re glad that our location was convenient for your visa submission at TLS.We truly value your input and hope to welcome you back for another stay in the future!Best regards,Savia Rodrigues
Guest User
Double Room
Check-in Mar 2025
Couples
4 ulasan
8.0/10
Very Good
Diposting pada 3 Mei 2025
The hotel is quite good, the service is also good, the view is very beautiful
Guest User
King Room
Check-in Des 2024
Couples
12 ulasan
10.0/10
Outstanding
Diposting pada 5 Feb 2025
The room has a view of Edinburgh, has a romantic atmosphere, and is not far from other attractions. It is worth recommending
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest , Its a shame that i cannot address you by your name as it is not reflecting here....What a lovely review—thank you! We're so pleased to hear that you enjoyed the beautiful view of Edinburgh and found the atmosphere romantic. It’s always great to know that our location added to your experience, making it easy to explore the city's attractions.We truly appreciate your recommendation and hope to welcome you back for another memorable stay soon!Best regards,Savia RodriguesFront Office Manager
Anonymous User
Twin Guest Room two Single Beds
Check-in Sep 2024
Solo travelers
10 ulasan
8.5/10
Very Good
Diposting pada 23 Des 2024
The room is really average, the soundproofing is not very good, the room layout is also very strange, some rooms of the same level have bathtubs and some do not. Although the location is very good, right under the Edinburgh Castle, the overall price is still expensive
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your feedback regarding your stay at the DoubleTree by Hilton Edinburgh City Center.We are glad to hear that you appreciated our prime location near Edinburgh Castle and the level of service provided by our team. However, we regret that aspects of your room did not fully meet your expectations.We understand your concerns about the room layout, soundproofing, and inconsistency in amenities such as bathtubs. As our property features a variety of room types and configurations, we always strive to accommodate guest preferences where possible. Please feel free to contact us directly for any specific requirements during future bookings, and we’ll do our best to meet your needs.We appreciate your comments regarding pricing and will take this into account as we continuously evaluate our offerings to provide the best value for our guests.We hope to have the pleasure of welcoming you back and providing an improved experience during your next visit to Edinburgh.Warm regards,Savia RodriguesFront Office Manager
Peiwowan
Deluxe King Room with Castle View
Check-in Jan 2024
Other
3 ulasan
5.5/10
Diposting pada 19 Feb 2024
The overall rating of this hotel is average and not worthy of the price. The location is great, only 10 minutes walk to the castle. I booked a castle view room and the view was great, as shown in Figure 2. It was basically the same as the promotional picture. However, the hotel is obviously old, mainly reflected in some hardware facilities. for example 1⃣️. You can clearly feel the old floor under the carpet in the entire corridor of the room. When you walk in the room, you feel empty and stuffy under your feet, and there are sounds. 2⃣️. Secondly, the sound insulation is poor, mainly reflected in the entire wooden floor structure. The sound of external walking is transmitted into the room very loudly through the old floor. It sounded like there was constant walking around upstairs. 3⃣️. Facilities and services need to be strengthened, the bath towels still have holes, and the supply is not enough. 4⃣️. Disposable supplies are not provided and need to be requested. I asked for two toothbrushes, but the toothpaste was still expired. As shown in Figure 1, it has been expired for more than half a year. 5⃣️. The bath water is too small and too cold. The heating was insufficient, the hot water was small, and I was freezing to death. I don’t know if it’s because the city has a strong historical atmosphere, so they all have this kind of old-fashioned building, or if it’s because of individual hotel differences. Overall, if I go to Edinburgh again, I will choose another hotel and try again. It shouldn't be worse than this one.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Peiwowan,Thank you for sharing such a detailed review of your recent stay at the DoubleTree by Hilton Edinburgh City Center. We value your feedback and sincerely apologize that we did not meet your expectations during your visit We apologies for all the issues you faced, and this has been passed on to our improvement team .Your feedback is invaluable in helping us improve, and we are grateful you took the time to share it. Should your travels bring you back to Edinburgh, we hope you’ll consider giving us another chance to provide a better experience. Please feel free to contact us directly so we can ensure your next stay is both comfortable and enjoyable.Warm regards,Savia RodriguesFront Office Manager
Guest User
Deluxe King Room with Castle View
Check-in Des 2024
Business travelers
8 ulasan
10.0/10
Outstanding
Diposting pada 9 Mar 2025
Hygiene: clean Facilities: complete Environment: tidy
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear that you found our hotel clean, well-equipped, and comfortable. Your kind words about the facilities and environment mean a lot to us.We look forward to welcoming you back for another perfect stay in the future!Best regards,Savia Rodrigues
Guest User
Deluxe Two Double Room with Castle View
Check-in Jun 2024
Family
12 ulasan
7.0/10
Diposting pada 31 Jul 2024
The hotel is too old. The floor under the carpet is creaky. It is expensive. Not recommended.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your feedback regarding your stay at the DoubleTree by Hilton Edinburgh City Center.We regret to hear that your experience did not meet your expectations. We understand your concerns regarding the condition of the property and the creaky flooring. While our historic building offers charm and character, we recognize the importance of maintaining modern standards. Your feedback has been shared with our team to prioritize necessary updates and improvements.We also acknowledge your comments regarding the pricing. Our goal is to offer a balance of value and comfort, and we’ll continue to review our offerings to ensure we deliver the best experience possible.We hope you might reconsider and allow us the opportunity to provide you with an improved stay in the future. Should you decide to return, please do not hesitate to contact us directly so we can assist with your arrangements.Warm regards,Savia RodriguesFront Office Manager
Guest User
Two Double Room
Check-in Okt 2024
Travel with friends
3 ulasan
10.0/10
Outstanding
Diposting pada 1 Des 2024
Convenient transportation and thoughtful service
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest,Thank you for your wonderful review and for choosing the DoubleTree by Hilton Edinburgh City Center!We’re thrilled to hear that you enjoyed our convenient location and thoughtful service. Our team works hard to provide a seamless experience for our guests, and it’s always rewarding to know we’ve met your expectations.We hope to welcome you back during your next visit to Edinburgh. If there’s anything we can do to make your future stay even more memorable, please don’t hesitate to let us know.Warm regards, Savia Rodrigues Front Office Manager
Diluoerzhouguanfu
Double Room
Check-in Sep 2024
Business travelers
13 ulasan
9.0/10
Great
Diposting pada 18 Nov 2024
Satisfactory service and comfortable room.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Diluoerzhouguanfu,Thank you for your kind review and for staying with us at the DoubleTree by Hilton Edinburgh City Center.We’re delighted to hear that you found our service satisfactory and your room comfortable. Providing a welcoming and relaxing experience is our top priority, and it’s wonderful to know we met your expectations.We look forward to the pleasure of hosting you again on your next visit to Edinburgh. If there’s anything we can do to make your stay even more enjoyable, please don’t hesitate to let us know.Warm regards,Savia Rodrigues Front Office Manager