My daughter and I were booked for 3 nights . We stayed there 6 years ago. This stay was a complete disappointment , for both of us. For a 3 night stay totaling over 800.00, the service was poor and there was a complete lack of hospitality . Four months before our stay , I called to book 2 massages for us. I was told that the available time was 3:15 pm , on our arrival day. I explained that our ferry didn’t even arrive on Orcas until 3:00, and that any other day would be fine. I was told that there was nothing else , but I could go on a waiting list . / We went into town to have massages , which was an inconvenience . One morning we wanted to have breakfast at The Mansion ( the only place on property that was open served breakfast. The hotel info stayed that breakfast was served until 1130 am. We arrived at 1045 am and were told “ we need to turn the tables over , but you can come back At 12:00 for lunch. “. No effort made by the host to try to accommodate us , two guests of the hotel! Again , we drove into town to have breakfast. When we wanted to have dinner at the Mansion ( the only thing open on Wed on site ) we were told to; “Come back at 830 pm, and they would only serve us inside “( it was beautiful out doors !) The casual Resturant by the marina was closed on Wed. / We went to the shop by the marina , to try and find something decent to eat. All that we found was candy and icecream. In the mornings there was coffee in the shop, but no muffins And the yogurts were sold out , from the day before. The people working in the shop , making our coffee were lovely. But , no one else made any effort to accommodate us , try to get us in For dinner or breakfast when we had requested , the spa wasn’t accommodating . When we called for extra towels , one bath towel and one hand towel were dropped outside our door in a plastic bag. Note : there is NO room cleaning , turn down service , no Room service . There is no place on East Sound that delivers food to the hotel area. So, be resigned to bring food in from a grocery store in town ,and know that just because your a guest of the hotel, you aren’t going to be treated with hospitality or care. We never did eat at the Mansion, and we were at the hotel for 3 nights. The adult pool was very hot , and I couldn’t get an umbrella at the pool. There is no Netflix , no HBO and the rooms / bathrooms look old , dingy And in need of being updated . The tub and sink are old. There are no charging stations in the rooms , and no lamps for reading. It was too dark to read in bed. What a rip off the Rosario was. , and
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