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Ulasan Tamu tentang Hyde Hotel Dubai
8.3/10
Luar Biasa
114 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Lokasi8.3
Fasilitas7.7
Layanan8.2
Kebersihan8.9
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Semua ulasan(114)
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Tamu
Tempat Tidur Ukuran King VIP dengan Balkon dan Pemandangan Burj Khalifa
Check-in Agu 2025
Lainnya
1 ulasan
2.0/10
Diposting pada 10 Sep 2025
Pengalaman yang mengerikan dan kurangnya kredibilitas dalam pemesanan mereka. Saya membayar penuh untuk menginap di hotel, hanya untuk terkejut saat tiba bahwa, setelah hotel membayar, saya harus membayar biaya menginap semalam penuh karena saya kelelahan setelah perjalanan. Saya menghubungi mereka berulang kali, tetapi mereka tidak pernah menyelesaikan masalah tersebut. Saya tidak akan menggunakan layanan mereka lagi dan akan menuntut pengembalian dana penuh dari Otoritas Pariwisata.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Kepada Tamu Terhormat, Terima kasih telah berbagi pengalaman Anda dengan kami. Kami sangat menyesal mendengar tentang kesulitan yang Anda hadapi dengan reservasi Anda dan ketidaknyamanan yang ditimbulkan saat kedatangan Anda. Mohon terima permintaan maaf kami yang tulus, karena ini bukanlah tingkat layanan yang ingin kami berikan. Komentar Anda telah kami catat dan bagikan dengan tim terkait untuk segera ditinjau, dan kami akan berupaya untuk memastikan situasi seperti ini dihindari di masa mendatang. Kami sangat menghargai umpan balik Anda, dan kami menyesal bahwa pengalaman Anda tidak memenuhi harapan Anda. Hormat kami, Zineb Hinnach Asisten Manajer Hubungan Tamu
Tamu
Admisi Umum Tempat Tidur Ukuran King dengan Balkon
Check-in Mei 2025
Keluarga
6 ulasan
9.5/10
Menakjubkan
Diposting pada 8 Jul 2025
Kami mendapat peningkatan kamar ke kamar dengan pemandangan Burj Khalifa yang sangat bagus. Semua staf sangat ramah dan ini adalah hotel yang bagus, hanya saja mungkin perlu sedikit perbaikan dalam hal penyedotan debu, tetapi hanya itu saja kekurangannya.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Kepada Tamu Terhormat, Terima kasih telah memilih Hyde Hotel Dubai dan telah berbagi pengalaman Anda bersama kami. Kami sangat senang mendengar Anda menikmati kamar yang ditingkatkan dengan pemandangan Burj Khalifa—ini benar-benar salah satu hal terbaik selama menginap bersama kami. Kami juga senang Anda merasa tim kami ramah dan menyambut. Kami menghargai komentar jujur Anda mengenai pembersihan kamar, dan kami pasti akan membagikan ini kepada tim housekeeping kami untuk memastikan perhatian lebih diberikan ke depannya. Kami berharap dapat menyambut Anda kembali segera untuk pengalaman menginap yang menyenangkan lainnya. Salam hangat, Zineb Hinnach Asisten Manajer Hubungan Tamu
Mishmx
General Admission Twin With Balcony And Canal View
Check-in Nov 2024
Keluarga
6 ulasan
8.0/10
Luar Biasa
Diposting pada 19 Jan 2025
Pilihan yang relatif ramah anggaran dibandingkan dengan penginapan mewah di Dubai. Pelayanan bisa ditingkatkan, staf kurang membantu ketika kami memiliki pertanyaan tentang perjalanan. Kamar luas dan memiliki pemandangan yang bagus. Sarapan sangat enak!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Kepada Mishmx, Terima kasih telah berbagi pengalaman Anda di Hyde Dubai. Kami senang mendengar Anda menikmati kamar kami yang luas, pemandangan yang menakjubkan, dan sajian sarapan kami. Kami menyesal mengetahui bahwa layanan kami tidak memenuhi harapan Anda selama menginap. Masukan Anda mengenai respons staf terhadap pertanyaan perjalanan sangat berharga, dan kami akan membahasnya dengan tim kami untuk memastikan kami memberikan dukungan yang lebih baik di masa mendatang. Kami menghargai komentar jujur Anda dan berharap Anda akan memberi kami kesempatan lain untuk memberikan pengalaman yang lebih baik selama kunjungan Anda berikutnya ke Dubai. Jika Anda memutuskan untuk kembali, jangan ragu untuk menghubungi kami langsung untuk bantuan atau pengaturan khusus apa pun. Salam hangat, Zineb Hinnach Eksekutif Hubungan Tamu
Tamu
Admisi Umum Tempat Tidur Ukuran King dengan Balkon
Check-in Agu 2026
Traveler solo
1 ulasan
9.5/10
Menakjubkan
Diposting pada 24 Sep 2026
The hotel location is amazing, food was good i was only disappointed by the pool a little because there’s no sunlight to tan and was expecting the burj khalifa view but a new building is coming up so it’s not showing
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you enjoyed our excellent location and the food during your stay. We also appreciate your comments regarding the pool and the surrounding views.We understand that the pool environment and the changes to the surrounding skyline may have affected your expectations. Your feedback has been noted and shared with the relevant team.We appreciate your honest feedback and hope to have the opportunity to welcome you back for an even more enjoyable experience.Kind regards,Zineb HinnachAssistant Guest Relations Manager
Tamu
Admisi Umum dengan Balkon
Check-in Des 2025
Keluarga
2 ulasan
7.5/10
Diposting pada 22 Jan 2026
Everything is good apart of the hot water, I need to turn on for 10min, then I can get the hot water to shower
Terjemahkan
6/11
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We are pleased to hear that your stay was good overall. At the same time, we apologize for the inconvenience you experienced with the hot water. This is certainly not the experience we aim to provide, and your comment has been shared with our maintenance team for review and improvement.We appreciate your feedback and hope to have the opportunity to welcome you back to Hyde Dubai for a more seamless stay in the future.Kind regards,Zineb HinnachAssistant Guest Relations Manager
MAHDI ALQURISH
Admisi Umum Tempat Tidur Ukuran King dengan Balkon
Check-in Jun 2026
Bepergian dengan teman
16 ulasan
8.5/10
Luar Biasa
Diposting pada 20 Jul 2026
The hotel was in a wonderful area, and everything was easily accessible. The overall stay was pleasant and enjoyable.
I highly recommend this hotel to friends and relatives because it offers a reasonable price compared to other hotels in areas that are not even comparable to Hyde.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your wonderful feedback.We are delighted to hear that you enjoyed our convenient location and had a pleasant and enjoyable stay. It is especially rewarding to know that you found our hotel to offer great value and that you would recommend us to your friends and family.Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional hospitality.We sincerely thank you for your support and look forward to welcoming you back for another memorable stay.Kind regards,Zineb HinnachAssistant Guest Relations Manager
Pengguna Anonim
Admisi Umum dengan Balkon
Check-in Jan 2026
Traveler bisnis
13 ulasan
8.5/10
Luar Biasa
Diposting pada 24 Feb 2026
Very clean hotel! Huge rooms with balcony. Basic amenities provided.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you very much for your kind feedback.We are delighted to hear that you found the hotel very clean and enjoyed the spacious rooms with balcony. It is always rewarding to know that our guests appreciate the comfort and amenities provided during their stay.We look forward to welcoming you back again soon.Kind regards,Zineb HinnachAssistant Guest Relations Manager
Nayomi Alvez
Admisi Umum Tempat Tidur Ukuran King dengan Balkon
Check-in Mei 2026
Traveler bisnis
3 ulasan
3.5/10
Diposting pada 15 Jun 2026
It was the worse hotel ever! Horrible breakfast, like disgusting, even a hair in my coffee, because hygiene is also not so good. Elevator and bath was broken, room is old and smelly, and I also don’t like the receptionist guy. He always looks so angry and judgemental 😅
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations.We regret the concerns you have raised regarding the breakfast experience, cleanliness, room condition, maintenance issues, and service interactions. This is certainly not the experience we strive to provide for our guests. Please be assured that your comments have been noted and will be shared with the relevant teams for review and follow-up.We appreciate your feedback, as it helps us identify areas where improvements are needed. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Kind regards,Zineb HinnachAssistant Guest Relations Manager
Mahmoud.q
Tempat Tidur Ukuran King VIP dengan Balkon dan Pemandangan Burj Khalifa
Check-in Des 2025
Pasangan
5 ulasan
5.5/10
Diposting pada 9 Jan 2026
The bed was uncomfortable, and the view was not as shown in the booking photos.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We are sorry to hear that the bed and the view did not meet your expectations. Your comments have been noted and shared with the relevant team for review, as guest feedback is important in helping us improve our services and facilities.We appreciate you bringing this to our attention and hope to have the opportunity to welcome you again in the future.Kind regards,Zineb HinnachAssistant Guest Relations Manager
Tamu
Suite Platinum, Satu Kamar Tidur dengan Balkon
Check-in Apr 2026
Bepergian dengan teman
7 ulasan
5.0/10
Diposting pada 31 Mei 2026
Very disappointing service. Reception never answers calls, and guest services are no better. After repeatedly trying to call, they would simply hang up the line. Whether you book a suite or a regular room, expect the same poor treatment 🙂
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and sincerely apologize for the frustration and inconvenience you encountered.We strive to provide attentive and responsive service to all our guests, and we regret that this was not reflected during your stay. Your comments have been noted and will be shared with the relevant teams for review and improvement.We appreciate your feedback and thank you for bringing these concerns to our attention. We hope to have the opportunity to provide you with a better experience in the future.Kind regards,Zineb HinnachAssistant Guest Relations Manager
Tamu
Admisi Umum dengan Balkon
Check-in Jul 2026
Traveler solo
9 ulasan
10/10
Fantastis
Diposting pada 27 Agu 2026
Gym perfect
Pool okay quiet
Nice room balcony
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your positive feedback.We are delighted to hear that you enjoyed our gym, pool, peaceful atmosphere, and comfortable room with a balcony. Your kind comments are greatly appreciated and motivate our team to continue providing a pleasant experience for our guests.We look forward to welcoming you back to Hyde Hotel Dubai for another enjoyable stay.Kind regards,Zineb HinnachAssistant Guest Relations Manager
Tamu
Tempat Tidur Ukuran King VIP dengan Balkon dan Pemandangan Burj Khalifa
Check-in Des 2025
Traveler solo
1 ulasan
5.0/10
Diposting pada 27 Jan 2026
Wasn’t the best stay. Housekeeping decided not to lean rooms so I couldn’t get my ROI fixed until 7pm and that’s after speakkng to a manager. Still took almost 1.5 hours after that call. Internet was unstable and couldn’t keep a connectioom. They said they would send someone or come back with a solution but never showed up. The door men were courteous. The spa also has underwent a major change along with the gym. Haven’t decided yet if it’s a good or bad change yet.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us.We are sorry to learn that your experience did not meet your expectations, particularly regarding housekeeping response time and the unstable internet connection. Please accept our sincere apologies for the inconvenience caused. This is certainly not the level of service we strive to provide, and your comments have been shared with the relevant departments for review and improvement.We appreciate your kind note about our door staff being courteous, and we also thank you for sharing your thoughts regarding the spa and gym changes. Guest feedback is valuable to us as we continue to enhance our facilities and services.We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience.Kind regards,Zineb HinnachAssistant Guest Relations Manager
Aqeeb Akram
Tempat Tidur Ukuran King VIP dengan Balkon dan Pemandangan Burj Khalifa
Check-in Des 2025
Keluarga
2 ulasan
5.5/10
Diposting pada 18 Jan 2026
Stayed at this hotel 3 times now over 3 years this had to be the worst of my experiences and will never book again . Breakfast is the worst I've ever been too so dark and tight no space to walk . Used to be the best breakfast here told so many people but now it's the worst I've ever been too . The restaurant called occo dinner is the most expensive I've been too for no reason average food . The service on the counters bang average no smiles or welcomes just moody faces . Never again let down.
The only staff who deserve credit is the Security and valet some of the faces are the same from years ago friendly . The new ones need a look in the mirror about themselves and learn from other hotels how to look after there customers and make them feel welcomed
Terjemahkan
Tanggapan dari Properti: Dear Aqeeb Akram,Thank you for taking the time to share your feedback regarding your recent stay at Hyde Dubai. We truly appreciate your loyalty over the past three years and are very sorry to learn that this visit did not meet your expectations.Please accept our sincere apologies for the disappointment you experienced, particularly in relation to the breakfast setup, dining experience, and service standards. Your comments regarding the atmosphere, space, pricing, and staff attitude have been noted and shared with the relevant management teams for careful review and improvement.We are grateful for your kind words about our security and valet teams, and we will be sure to recognize them for their continued professionalism and friendliness. At the same time, we regret that other service interactions fell short of the level of hospitality we aim to provide.Your feedback is extremely valuable, as it helps us identify areas that require immediate attention. While we are sorry to hear that this experience has affected your willingness to return, we appreciate your honesty and the opportunity to learn from it.Kind regards,Zineb HinnachAssistant Guest Relations Manager
Tamu
Suite Platinum, Satu Kamar Tidur dengan Balkon
Check-in Nov 2025
Keluarga
7 ulasan
8.0/10
Luar Biasa
Diposting pada 19 Des 2025
Good hotel
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for rating your stay with us.We truly appreciate your feedback and are glad you chose Hyde Hotel Dubai. Your rating is valuable to us as we continuously strive to enhance our guest experience.We hope to have the pleasure of welcoming you back again soon and to make your next stay even more enjoyable.Warm regards,Zineb HinnachAssistant Guest Relations Manager
Divya Chawla
Admisi Umum dengan Balkon
Check-in Apr 2026
Traveler solo
4 ulasan
10/10
Fantastis
Diposting pada 19 Jun 2026
Perfect location , great amenities
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our perfect location and the amenities available during your stay.Your kind words are truly appreciated and serve as great encouragement to our team. We look forward to welcoming you back to Hyde Dubai for another memorable experience.Warm regards,Zineb HinnachAssistant Guest Relations Manager