Uttara Model Town | Sector: 1 | House: 11 | Road: 06 |, Uttara, Dhaka, Dhaka Division, 1230, BangladeshLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu
4/5
Luar Biasa
36 ulasan
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Ulasan terverifikasi
Lokasi4.0
Fasilitas3.8
Layanan4.2
Kebersihan3.9
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Semua ulasan(36)
Ulasan positif(29)
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Buruk(2)
Tamu
Deluxe Double Room dengan Pemandangan Kota
Menginap di Sep 2024
Sendiri
41 ulasan
4.0/5
Luar Biasa
Diposting pada 6 Nov 2024
Pretty good hotel near the airport staff are brilliant
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for your lovely feedback! We’re thrilled to hear you enjoyed your stay and appreciated our convenient location and brilliant staff.We look forward to welcoming you back for another memorable experience!Best regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana Hotel
Tamu
Kamar Deluxe dengan Pemandangan Kota
Menginap di Des 2024
Bisnis
4 ulasan
1.0/5
Diposting pada 1 Feb 2025
This hotel is simply terrible.
1/ They announce a gym, but the first day I would like to you use it, I have been shocked. All the equipments had several layers of dirt. Moreover, no one was operating properly.
2/ They do not have proper fire safety means. It means that in case of fire, this represents a big risk for the customers.
3/ The stairs and surroundings are really dirty.
4/ There is no sound protection. It means that you hear the noise coming from everywhere, from the road, from the other rooms, from the corridor. The only way to sleep is to have earplugs.
I am a frequent traveller, and I have never seen such hotel. They for sure do not deserve 4 stars.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is extremely valuable to us, and we deeply regret that we did not meet your expectations.We take your concerns seriously and will immediately address the cleanliness and maintenance issues in the gym, as well as review our fire safety measures to ensure compliance with all safety regulations. Additionally, we will work on improving soundproofing and overall cleanliness to enhance our guests' comfort.We truly appreciate your honest feedback and will use it to improve our services. If you would be willing to give us another chance, we would love the opportunity to provide you with a much better experience in the future.Best regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana HotelCell: +88 01916 22 30 14
Md Mizanor
Kamar Deluxe dengan Pemandangan Kota
Menginap di Nov 2024
Pasangan
2 ulasan
3.5/5
Diposting pada 1 Jan 2025
We stayed for one night. The location was great, very close to the airport. Staffs were helpful. The pickup service was okay. I kept the car on waiting since my luggage didn't arrive at the airport. And, the car kept me waiting to take some other guests' extra luggage.
The room was okay. Probably we got the worst room of that property! Water heater was leakin. It kept dropping water from the ceiling, making the floor wet. The room door wasn't sealed properly, lights and sounds were coming inside from corridor.
According to the desk, the entire property had (has) 12 hair dryers in total, so you might not get one if you need. We couldn't get one at night or not even in the morning.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We appreciate your honest review as it helps us to improve and serve our guests better.We are glad to know that you found our location convenient and our staff helpful. However, we sincerely apologize for the inconveniences you faced during your stay. The issues with the pickup service, water heater, room door, and the unavailability of a hair dryer do not reflect the standards we aim to provide.Please rest assured that we have already noted your concerns and are addressing these matters with the respective teams to ensure they are rectified promptly. Your feedback is invaluable, and we will work hard to prevent similar issues in the future.We hope to have the opportunity to welcome you back and provide you with a much-improved experience on your next visit.Best regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana HotelCell: +88 01916 22 30 14
Tamu
Kamar Deluxe dengan Pemandangan Kota
Menginap di Nov 2024
Sendiri
3 ulasan
4.7/5
Menakjubkan
Diposting pada 8 Jan 2025
Sajol made my stay there really incredible!!
I had a lot of trouble with the hot water, and navigating around Dhaka, but he helped me to solve all of it. Even helped me to solve all my tourist issues. Best experience ever!!!
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you so much for your amazing feedback and for sharing your experience with us! We’re delighted to hear that Sajol was able to make your stay truly memorable by assisting with the hot water, navigating Dhaka, and resolving your tourist concerns. Our team strives to go above and beyond to ensure our guests have the best possible experience, and your kind words mean the world to us.We look forward to welcoming you back for another incredible stay in the future!Warm regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana HotelCell: +88 01916 22 30 14
Mohammed
Kamar Deluxe dengan Pemandangan Kota
Menginap di Nov 2024
Pasangan
3 ulasan
4.0/5
Luar Biasa
Diposting pada 24 Jan 2025
I think, they just left this room set up very badly for online booking people and breakfast choice wasn't very good.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your feedback. We are pleased to know that you appreciated the surroundings, cleanliness, and service during your stay.We are sorry to hear that the room setup and breakfast options did not meet your expectations. Your comments are invaluable to us, and we will work on addressing these areas to ensure a better experience for all our guests.We truly appreciate your input and hope to have the opportunity to welcome you back, so we can provide a more enjoyable and improved stay next time.Warm regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana HotelCell: +88 01916 22 30 14
Manfred
Kamar Deluxe dengan Pemandangan Kota
Menginap di Okt 2024
Bisnis
13 ulasan
2.5/5
Diposting pada 4 Jan 2025
For the price, this hotel is very underwhelming and disappointing. Hotel feels empty and dated. Rooms are very basic and the toilet doesn’t feel comfortable at all. The location is not the best and our taxi driver had trouble locating it and we made many turns before we manage to find the building. The only good thing is the service where the staffs were warm and takes the initiative.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your honest feedback. We deeply regret to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused during your stay.We’re sorry to learn that you found the amenities and facilities underwhelming and faced difficulty locating the property. Your feedback about the toilet's comfort and overall experience with the rooms has been noted, and we will address these concerns with our team to make the necessary improvements.We’re, however, delighted to hear that our staff’s warmth and initiative made a positive impression. Providing excellent service is our priority, and your acknowledgment motivates us to continue striving for excellence.We hope you’ll consider giving us another chance to provide you with a much better experience in the future.Best regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana HotelCell: +88 01916 22 30 14
Abdus S Majid
Deluxe Twin Room dengan Pemandangan Kota
Menginap di Agt 2024
Bisnis
12 ulasan
3.7/5
Diposting pada 17 Sep 2024
Lovely hotel, reasonable value for the money paid, Close to Airport in Uttara Sector 1, awesome part of Dhaka. Uber anywhere you like easily. And the staff are really cool. Room was so clean and everything worked! I'm a Dhaka regular will rebook again Thanks
Terjemahkan
Tanggapan dari Properti: Dear Mr. Majid,Thank you for your lovely review! We’re delighted to hear that you had a great stay and found our hotel to be of good value. Our team takes pride in maintaining clean rooms and providing excellent service, so it’s wonderful to know we met your expectations. We’re also glad that our convenient location worked well for your travels.As a regular visitor to Dhaka, we look forward to welcoming you back again soon!Best regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana Hotel
Tamu
Deluxe Twin Room dengan Pemandangan Kota
Menginap di Des 2024
Bisnis
1 ulasan
5.0/5
Fantastis
Diposting pada 5 Jan 2025
SAJL is professional and excellent.
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you so much for your perfect rating and kind words! We're thrilled to hear you enjoyed your stay and appreciated our surroundings, amenities, cleanliness, and service.A special thanks for highlighting Sajol's professionalism and excellence—he will be delighted to know his efforts made a positive impression on your stay.We look forward to welcoming you back for another wonderful experience!Best regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana HotelCell: +88 01916 22 30 14
Jeffrey
Kamar Executive dengan Pemandangan Kota(king bed)
Menginap di Jan 2025
Bepergian dengan teman
5 ulasan
5.0/5
Fantastis
Diposting pada 19 Feb 2025
Very nice staff
Terjemahkan
MD HABIBUR 5071
Deluxe Double Room dengan Pemandangan Kota
Menginap di Des 2024
Keluarga
2 ulasan
5.0/5
Fantastis
Diposting pada 2 Feb 2025
It’s very nice
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest, Thank you so much for your perfect rating and kind words! We're thrilled to hear you enjoyed your stay and appreciated our surroundings, amenities, cleanliness, and service. We look forward to welcoming you back for another wonderful experience! Best regards, Moksedul Hassan Bhuiyan Senior Manager - Sales & Marketing Grand Vistana Hotel Cell: +88 01916 22 30 14
Sarah4188
Kamar Executive dengan Pemandangan Kota(king bed)
Menginap di Okt 2024
Bepergian dengan teman
6 ulasan
5.0/5
Fantastis
Diposting pada 23 Nov 2024
Everything is good
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you so much for your perfect review! We're thrilled to know that you enjoyed your stay and found everything to your satisfaction, from the surroundings to the service.Your kind words motivate us to continue providing the best experiences for our guests. We look forward to welcoming you back for another perfect stay soon!Warm regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana Hotel
SKonstantin
Kamar Deluxe dengan Pemandangan Kota
Menginap di Nov 2024
Sendiri
3 ulasan
3.7/5
Diposting pada 31 Des 2024
Хорошо для ожидания рейса или длительной стыковки. Близость к аэропорту. Есть трансфер. Завтрак сервируется и обслуживается персонально в ресторане отеля. Расположен в тихом квартале, из окна смотреть не на что, с видом можно не париться).
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for your feedback and for taking the time to share your experience. We're delighted to hear that you found our proximity to the airport convenient and appreciated the transfer service, quiet location, and personalized breakfast service.We also acknowledge your comment regarding the view, and while it may not be scenic, we aim to make up for it with our comfortable rooms and attentive service.We hope to have the pleasure of welcoming you back in the future for another convenient and relaxing stay.Best regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana HotelCell: +88 01916 22 30 14
Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your feedback and for rating us positively! We are glad to hear that you found the room clean and our service satisfactory.We appreciate your comments regarding the breakfast options. We will review this with our team to see how we can improve the variety and flavors to better meet the preferences of all our guests, including international ones.We value your input and hope to have the opportunity to provide you with an even better experience in the future.Best regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana HotelCell: +88 01916 22 30 14
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to provide us with your feedback. We’re glad to hear that you found our location convenient and our staff helpful and friendly. However, we sincerely apologize for the issues you faced regarding the water pressure, warm water, and cleanliness of the toilet.Your comments have been shared with our team, and we will work to address these concerns immediately to ensure that future stays are more comfortable. We value your feedback as it helps us improve our services.Thank you once again, and we hope to have the opportunity to serve you better in the future.Best regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana Hotel
Tamu
Deluxe Double Room dengan Pemandangan Kota
Menginap di Okt 2024
Bisnis
2 ulasan
3.2/5
Diposting pada 14 Jan 2025
貌似很新,但品質有限,距離機場是真近
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for your feedback and for highlighting our proximity to the airport and the newness of our property. We're glad you found the location convenient and appreciated the service from our team.We value your input on areas where improvement is needed, and we will work on enhancing the quality of our amenities and overall guest experience to better meet your expectations.We hope you'll give us another opportunity to serve you in the future and provide a more satisfying stay.Best regards,Moksedul Hassan BhuiyanSenior Manager - Sales & MarketingGrand Vistana HotelCell: +88 01916 22 30 14