Grand Bear Resort at Starved Rock

It was bad nothing open in the whole hotel. No stores or waterpark and not told in website ahead of time

The food at Jack's place wasn't great. I would of like to know that it was a charge for the breakfast it was expensive. I am glad the IT guy fixed the TV. The water park was pretty rough. The room overall was comfortable and great. But that is it hotel part of the resort was the great part. The cafe had better food and the prices were affordable. I expected more from a resort but it did not meet my expectations.

Overall, the kids enjoyed this trip. Our family of 5 stayed in the Villas. The wifi was a disaster. It worked property about 25% of the time. With young kids, this can be extremely frustrating. They give hardly any toilet paper, bath towels and garbage bags. Be prepared to need more. Mostly, my biggest frustration was the customer service. And don't get me wrong- we had great interactions with many of the staff. However, we had a disappointing encounter on day 3 as we entered the pool. Upon checkin you're given wristbands. Literally nothing else was ever communicated to us about needed different wristbands each day of your stay. And quite frankly it was not an issue on day 2. We swam all day with the wrong wristbands and no one said a thing to us. So on day 3 as the kids are entering into the pool, we were told to turn around and report back to the lobby for new wristbands. I had no idea what they were talking about. We had been wearing the same wristbands for 3 days and this was the first we heard of any of this. So i told the girl the kids weren't going to turn around at this point to go back to the main lobby, I could get them for us all. Another lifeguard came to talk to me afterwards. She acknowledged the communication with front desk was not the greatest and that they were short staffed, which is apparently how we had slipped through for 3 days with the wrong bands.

My two kids and I had a fantastic stay at Grand Bear. Indoor water park was a lot of fun. Rooms were very clean and spacious. Food options were really good. Great location, close to Starved Rock.

Waterpark was freezing, most of the wateroark amenities were diwn, they akso closed tge entire wateroark rest of the weekend with no notice.

Booked online with the expectation that there were restaurants on site. We’d been traveling 10 hours. Everything was shut down. Got to our room and had to move due to ants. Then a trip back to town for food. Was worried that because the sofa in room 219 was visibly damaged, that would not be passed on to us. Still I think this would be a great vacation stop for a family.

Nothing at the water park works the whole water park got shut down as soon as my family and I checked in. Everything is closed on Mondays, so it’s not point in going there on a Monday it’s a waist of money! The breakfast is to high and only has a couple items on the breakfast buffet.

I heard mixed reviews of the property so I proceeded w/ caution. Upon check in I was informed that the big water slides were down as "something happened over the weekend". I was also told the restaurant will not be open despite my reservation saying free breakfast was included. There were not many people there, there MIGHT have been handful of guests overnight. We are in their off season so I understand. The waterpark was fun, we were the only guests there for the last hour and had it to ourselves. The arcade is a legit arcade where you can get tickets and all. The only drawback is that you need to buy a prepaid card that you swipe to play the games. The cheapest option to get a card is $25. The crane game prizes are stuffed far down and are next to impossible to get. The room was dated, needed some TLC. There is no cable TV. All they had is a very slow Vizio streaming interface on a small TV. The wifi is very slow and trying to pull anything up on the TV, along with the slow interface, was painful. Plan on bringing you own streaming stick. The room was passable but for picky travelers, they may not like it. I wish this place invested some money into upgrades. It has all the potential to be a family central Illinois destination

Water park way over crowded ran out of towels both days. No place to sit or put you things. Kids crafts where horrible. Kids ran up and down halls all hours screaming. We had 2 rooms 1st room tv was so old it barley worked beds where broken down so uncomfortable and shower barley trickled water. 2nd room remote had to be replaced 2 xs before it worked. The tub held water after shower drain plugged up nasy foot of water had to drain before next person could use it. Food was way over priced no flavor. Very run down. Sunday the pool was closed down all together. Big bucket was broken down for 2nd year in row. Very under staffed unfriendly on site general store no inventory. And the beds are olds lumpy bad pillows horrible would not recommend at all. Big let down for over priced lodging