Hotel Family Friendly Da Nang

PROS: *Beautiful pool and lovely pool staff who are so helpful. *lovely customer service everywhere. *Highlight was the two little convenience stores to purchases snacks and alcohol. *Nice big balcony with chairs *Amazing Moijtos CONS: *Definitely not 5* as we came from Naman and The Sheraton which are true 5* hotels. Is fine though for a new nights and cheaper. *Damp smell in the room and coridors *Loud Aircon we couldn't use as kept thumping all night so we had to sleep with the door open and this was noisy having a baby. *Korean BBQ was soooo expensive and uncomfortable. They have ladies waiting outside and they all walk you in and then you get inside there I was like 9 more people waiting and no customers. They all stare at you. We left due to the outrageous price but also just uncomfortable. *Cash deposit required at check in. We would not stay here again and wish we had just stayed at the Sheraton but the staff are lovely and it's not the worst place I have stayed ever to be fair.

Mercure Danang French Village Hotel Review Mercure Danang French Village is in a fantastic location, being the only hotel on the hill. Everything you need—restaurants, a market, the theme park, and attractions—is within walking distance, making it very convenient for visitors. The hotel’s interior design is simple, so don’t expect a very modern or luxurious room. It fits the theme of the French Village but may feel a bit dated for those who prefer contemporary decor. However, the biggest downside is the front desk service. When we arrived to check in, there was a large crowd, but no clear signage or staff directing guests where to queue. I initially lined up in the wrong place and only realized after 10 minutes that I had to start over in the correct queue. Despite peak hours, only two counters were open, which resulted in a long wait of around 20-30 minutes. If there’s a large family ahead of you, expect to wait even longer. Another inconvenience is that guests have to carry their luggage up the hill to the hotel. Since I was traveling with my 5-year-old, I was lucky to have just one suitcase, but for families with more bags, this could be quite a hassle. Overall, while the location is unbeatable and convenient for exploring Ba Na Hills, the check-in process and front desk service could be much better managed.

This hotel exceeded all expectations! The sea view from the room was breathtaking, and the room itself was spacious, clean, and incredibly comfortable. The breakfast was a highlight, offering a wide variety of delicious options to suit every taste. A perfect stay for relaxation and enjoyment. Highly recommended!

Quite a new hotel located in the main road between the Dragon Bridge and the Da Nang Beach. Not many restaurants and shops nearby. A bit far from the central city area in fact. The room is clean and very comfortable to stay. But just only one rubbish bin in the toilet. That's not convenient. Breakfast is good. The swimming pool on the top floor is amazing where we can take photos over the city.

The hotel is situated next to the beach strip, slightly away (~5-10min walk) from the hustle and bustle. There was indeed music played at full blast from the beach bar during our short stay, but most of the noise was blocked by the balcony glass doors. The room was spacious and clean, and the view from the balcony was spectacular. There are restaurants, an infinity pool (albeit small and somewhat shallow), and a spa within the premise. We did not utilize those hotel facilities as there are many wonderful choices beyond the hotel. The staff was friendly, accommodating, and very helpful. I will definitely stay here again when I visit Da Nang.

Beautiful, new, clean hotel with modern amenities and located right on the beachfront. Fantastic views and friendly staff. Amazing shower and super comfy bed which were the highlights for us after 6 weeks backpacking in hostels! However, the check out process was unnecessarily long and complicated (they made us feel a bit embarrassed having to check the room before we left) and instead of taking charges off the (hefty) deposit - voided this and made us pay again separately, which made no sense. Keep this in mind if you have an airport taxi on a time limit waiting outside!

The service at Fivitel King in Da Nang is seamless. The staff from the reception area, catering and cleaning are all so friendly and will always acknowledge you. The roof top bar with its panoramic views and the two pools is simply a great place to make friends or spend time out and recover from the sightseeing in Da Nang.  The rooms are comfortable and equipped with all  a traveller would need.  The breakfasts provide a wide variety of Asian and western foods. Again the staff are on the ball and so very helpful. 

One of the best hotels in Danang! The breakfast buffet is amazing with a lot of options and very fresh food! The room is new, modern and looks like you are the first guest staying there. Very comfortable and spacious with a nice view of the river and the bay. But the gem of this hotel is staff!!! Very friendly, polite and professional which is not often you can find in South-Asian countries. I will definitely come back! :)

I stayed at the Hyatt Hotel for three nights and four days. This is a five-star property located beautifully by the beach, offering breathtaking natural surroundings. Despite our stay not being during the summer season and the weather being slightly cloudy, we thoroughly enjoyed our time. One of the standout experiences was the Sleepy Massage at the spa. It was exceptional—therapists tailored the massage to focus on areas with pain or tension, which was incredibly thoughtful and added great value to our stay. The hotel’s food offerings were impressive overall. However, there were notable service issues, particularly at the beachside restaurant. The time it took for orders to be delivered was excessively long—30 to 40 minutes for simple items like a smoothie or beer. On one occasion, after waiting 30 minutes for a coffee, we were informed it wasn’t available that day. These delays and miscommunications significantly impacted our experience. Another area needing improvement is staff communication. While the staff was kind and well-meaning, their English proficiency was insufficient, leading to frequent misunderstandings. This is an important area for a hotel of this caliber to address, especially given its international clientele. The rooms, at 42–43 square meters, were spacious and adequate. However, some furnishings, such as curtains and chairs, appeared worn and outdated. For a Hyatt property, this was disappointing. One policy-related issue stood out—staff adhered strictly to hotel rules without considering guest concerns or providing flexible solutions. For instance, instead of prioritizing guest comfort, policies seemed to take precedence, making the experience less relaxing and enjoyable than expected. Lastly, we dined at Le Petite, the hotel’s animation dining restaurant. While the concept was entertaining, the repetitive nature of the animations, applied universally to all menus, made it feel less engaging. Enhancing this experience with tailored or varied animations could elevate it significantly. In summary, while the location, massage services, and food quality met expectations, the service delays, outdated furnishings, language barriers, and inflexible policies detracted from the experience. With improvements in these areas, the hotel could offer a truly five-star stay. Overall, I would rate it 3.5 out of 5.

After 30 mins drive from airport, you will be greeted with beautifully decorated receptionist and stunning view of the private bay. A buggy ride or combination of outdoor walk + funicular will lead to most room. If lucky, you may encounter the colourful endangered monkey during funicular ride. The ”panoramic” room is on higher floor and present a better view of the bay. View of the private bay from room's balcony attached. Variety is relatively limited however, quality of breakfast is outstanding. Dine at Citroen for vietnamese food or Barefoot for a more international flavour of meat, seafood and pizza. Food quality was outstanding and specialty coctails were interesting. Long bar was a posh spot for afternoon chill next to swimming pool and beach. Food and drink prices are on high side compared to Vietnamese standard or even similar resort in SEA. However, visiting the private beach (or bay) is really a treat! Complimentary cold water, sweet potato, and even unsual sunglasses cleaning service or cucumber to cool the face. Complimentary well maintained paddle board, kayak, Vietnamese bamboo basket boat. Plus all usual beach facilities such as beach volley, badminton, frisbee but without crowd. Attended and very well maintained indoor gym with Technogym and a smaller one outdoor. There is 4K outdoor running route circulating the resort with 100 m elevation. Bed room and bathroom are luxurious and well maintained. The high outdoor humidity (October) and air conditioned room cause foggy glasses and blocking the nice view from bed room. After adjusting skin to outdoor temperature, relaxing on relatively large balcony with large sofa was a better way to enjoy the scenery. While my other half experienced the award winning Mi Sol Spa, myself and kid went for private tour to Ba Na Hill from concierge which was on high side compared to online travel portal. However, it worthed for business class car, professional driver and very experienced tour guide whom made everything smooth and trouble free. Complimentary mini bus to Hoi An was pleasant and well timed. Tried local transport Grab for diner outside and it was a mixed experience of efficient cost and feeling of less safety. Services on all visited facilities were outstanding and caused my wife considering a return during cooler month.