Casa Cartagena Boutique Hotel & Spa

We had a pleasant stay at this hotel for 3 nights after our trip to Machu Picchu. The beautiful courtyard & the convenient location was the reason we chose this hotel. What has exceed our expectation was the great services! Devis was able to recognise us & remember our trip arrangement time every day we encounter him during our stay. He was attentive at all times and passionate to share with us knowledge about food & drinks of Cusco. It was also very easy to communicate with him in English. The spa receptionist (sorry I forgot her name) was also very friendly and easy to communicate with. I think the hotel management team should also recognise the staff who carefully managed the plants throughout the courtyard, they are all very well-managed and pretty! The spa treatment we had was good but one small comment on the CST treatment. It may not be the one that we expected, it felt like more of a normal head massage.

The 3 of us treated ourselves well in Peru, including this hotel. We were in the Presidential Suites, and it was big, and lovely. The staffs were friendly, and helpful :) Love our stay in this hotel, love our whole experience in Peru.

ma visite à 'hotel casa cartagena fut parfaite de la reception, à la propreté de la chambre, à la décoration de l'hôtel, à l'attention qui me fut portée. Nothing was too much, the staff was perfect from beginning to end. A particular thanks to Sandro at the reception who could not have been more helpful from the time we booked for a trip that should have taken place in February 2022 to now. Merçi Sandro et bon courage pour le Français. The hotel also recommended me a place where to stay in Lima which was excellent. All in all the hotel is of very good taste, peaceful, garden perfectly kept. In all I can only highly recommend the hotel and look forward to visiting again

Hotel is located in a central and beautiful area which is convenient for walking to restaurants and other amenities. The average 3-star review is due to the fact that the team on site has dealt poorly with my complaint. I was staying in room 5 which is on the ground floor. The room only a very small window which I left opened and it still got quite warm even in the night. Note that there is no AC in the room (I was also told that all room are the same). Perhaps I should have checked on the AC situation before I booked it but one would have thought that a hotel like this would have AC. Unsurprisingly, I did not sleep well at all (I stayed here in mid May 2024). Spoke to the reception the next day to request for a table fan and I was told that they don’t have any. I then asked to change room to one that has a larger window but was told that the hotel is fully booked (which I suspected is not true as most rooms are dark and looked unoccupied). They then suggested that I leave my door open when I head out for dinner and also perhaps when I sleep (!) so that I am more comfortable. I immediately then requested for them to speak to their manager on duty as I was shocked that a 5-star hotel would suggest such a thing. I had to say that I thought it was a joke initially. I mentioned to the staff that he may be comfortable sleeping with his hotel room door opened, but I am not!! 30 mins later, a room with a balcony/window miraculously became available and I was able to move. They also sent a drink and a small platter to presumably apologize (but no one apologized at all to me in person). The kitchen staff probably had no clue what happened and was tasked to just send the drink and platter to my new room. Again, it would have been nice if they acknowledged to me in person that the situation was mishandled. I was made to feel like I was the one who was unreasonable. I am disappointed as the situation could have been handled in a better manner. Perhaps they should have just stock up with some table fans given the AC situation. The beauty of the property is unfortunately let down tremendously by the poor handling of the situation. Perhaps, they are getting too complacent Would I stay here again? Definite no. For the same price, I probably should have been less adventurous hoping to try out a highly rated boutique hotel, and just go back to Marriott down the street. At least I am fairly certain their staff is trained enough not to make ridiculous suggestions like leaving my door open in the middle of the night. I do hope that this is due just to my poor luck of being in room 5. The new room I moved to was certainly much cooler given the larger balcony window.

Beautiful well maintained property with comfortable rooms, great staff and delicious food. The complete breakfast buffet was outstanding. The large hot tub and steam room were wonderful and impeccably maintained. We thoroughly enjoyed our stay and would highly recommend this gem of a smaller boutique hotel with a great location. Close to the square and all the great restaurants.

If you come to Cusco, this is the place to stay. Easily WALKABLE to EVERYTHING, yet as soon as you walk through the front doors. You are greeted with seclusion and tranquility within the beautiful courtyard of this place. The staff is attentive to every detail, and as a bonus, you get Pisco Sour tasting provided by them. I wish I could give this place 1000 stars, as they deserve it. Stay here. You will fall in love.

Wow! We cannot say enough good things about this beatiful hotel and exceptional staff. After long days of exploring, it was so nice to come back to a place that truly felt like home. Angie, Mani, Claudia, and the entire Casa Cartagena staff were so kind and accomodating. They anticipated our every need and even prepared a hot, fresh meal for us one minute before the restaurant closed! The impecable service, gorgeous spa (complete with a eucalyptus-infused sauna) delicious food, and great location makes this a place we will definitely come back to again and again!

Our family of five stayed at Case Cartagena in January. We had two rooms - one very large master suite (with a living room attached) and one bedroom with three separate beds for my three kids. We loved everything about the hotel. It is a beautiful oasis of quiet in an otherwise bustling city with an excellent location. The rooms are well appointed, the service was excellent and the breakfast was outstanding (offerings and service). Highly recommended. My only suggestion would be to incorporate windows (with bug screens perhaps?) into the doors that open into the courtyard, both for fresh air and to keep the rooms cool.

Everything about this hotel is first class. Perfect location, excellently appointed rooms and, brilliant staff who go above and beyond to ensure a perfect stay. The breakfast is incredible, as are the Pisco Sours and the spa facilities. We had a two night stay initially and then returned for a further one night stay - it was faultless