Hotel Cruz del Vado

This hotel has great service and very attentive staff. They were super helpful and nothing was too much trouble. I would recommend this hotel to any visitors to the city. Lots of arts and great decorations to enjoy. The food and cocktails were also excellent!

The hotel and staff was fantastic! I have only wonderful things to say about the hotel and staff. However, the breakfast was not very good. I would eat elsewhere. We did not have dinner there for that reason but aside from that. 5 stars.

Wonderful hotel. Everyone was so friendly and accommodating. The food in the rooftop restaurant was excellent. I highly recommend this hotel.

This place is really special. It’s visually a stunning hotel that is kept immaculately. Steeped in history, culture, and art but with a slight modern elegance. When my wife and I got to the hotel, we were greeted with a warm smile by Sebastian (the general manager), an absolutely charming dude who turned out to have a vast array of knowledge from sports teams (even North American) to history, and Paula who had a beautiful welcoming charming smile and warm aura (as well as immense knowledge not only of the historical building, but of the city and surrounding areas). They welcomed us with face towels to freshen us up from the travel, and also a wonderful cold herbal drink. Together and right away, they just made us feel like we were at the right place at the right time. As we decided to walk up the stairs to our room (they also have an elevator) which featured the beautiful original marble railing, we noticed the stunning and warm decor. As Paula and Sebastian explained, a lot of the hotel was renovated, but a lot of it was also original. Honestly a perfect mix of modern that highlighted the classic, with the beautiful organic feel of art from Cuenca’s vibrant history and culture. That feel continued to our room which was stocked with some delicious snacks/coffee, and had a spectacular view. And that bed…dios mio…My first night there I actually slept for 12 hours straight. One of the best sleeps I ever had. Perhaps the elevation had something to do with it (Cuenca is more than 2500m above sea level), but honestly I think I just felt really good being there. For the restaurant at the top, read my other review. It showcases some beautiful views of the mountains, especially at sunset, and at night the famous blue cupolas from the cathedral are lit up for your admiration. And the food…delicious plates of art. Some modern twists to some classic Ecuadorian dishes, with some regional dishes as well. Finally, and I can’t stress this enough…I don’t think our stay would have been nearly as enjoyable if it wasn’t for the people. They are really what makes that place truly special. They made us really feel welcome and special, as well as made the experience at the hotel the best stay we’ve ever had, anywhere. Thank you to everyone at Hotel Cruz Del Vado. We hope to come back in the future.

My wife and I had an amazing experience. For our anniversary, we were received with a bottle of champagne, chocolate-covered strawberries, and a huge bouquet of beautiful flowers. The service was exceptional and very professional. The food was exquisite and the breakfast buffet was delicious and varied. We had the best ever hotel stay. We loved our suite which had a balcony with an amazing view. Everything was exceptional!

The staff and service was superb . The room was absolutely beautiful. We enjoyed our stay so much! Would definitely recommend.