Hôtel les Roches Fleuries

Excellent stay, the staff is lovely and available, pets more than welcome! Breathtaking panorama , easy to rich the ski areas

Initial impressions were good. Area was nice and rural, and our room was OK, however the bathroom was not clean and had hairs on the floor in the bath. We had reserved dinner for us and our friends. We booked for 8pm and ordered starters and mains. However it took over 1h 30 for any food to arrive. We asked the staff several time where our food was, if there was some food we could snack on, and why the couple next to us who arrived after us had been served and finished eating. The staff seems busy and disinterested and said that they had to provide good service to other customers as well as us. We ended up cancelling our starters because it took so long. The white wine we ordered was given to us warm and without a wine bucket until we asked and managed to get one. Once our fondue arrived, we had to wait for bread, which arrived hard as rocks, which I was rudely told by the staff is how the french serve it. I had to ask several times for soft bread, which was finally brought. At the end of our meal, we complained to a lady in a pink suit about the rude waitress, who would pass our feedback onto the manager in the morning when we check out. However upon checkout it was the rude waitress who stated she was indeed the manager! She was in complete denial about her rudeness, the bathroom cleanliness and that it was unacceptable for us to wait over 1h 30 for our food. She has no customer service skills and was very rude. We managed to have the dinner bill written off, but she was not happy about it and made no proper apology. This lady needs to learn customer service skills and also manners. I would not reccomend this hotel, as if anything goes wrong, you will have a rude, unsympathetic manager to deal with.

Very bad experience in that hotel. Families are not welcome as the managers cannot bear kinds. Managers overwhelmed, services not at the level of a 4 star hotel. Very bad experience, never again. Families runaway!