Copthorne Hotel London Gatwick

Rang today to make a booking as we wanted to see hotel before booking large wedding reception ! Guy that answered was abrupt and rude stating not taking bookings only for events at the moment i asked when they would be taking bookings he replied " Dont know " and just hung up Very unproffessional and rude will never consider this place again ! We have used it a few times in the past for holidays out of Gatwick . Maybe training in manners needs to be considered ! Ian farrell

AVOID AVOID AVOID Full of illegal boat people. .. Lots of single foreign young men roam around in small gangs giving the feeling of insecurity . There appears to be very little hotel security to give you confidence.

This place is extremely horrible in terms of customer service. They treat customers like criminals and animals. They treat customers like prisoners. The managers do not listen to the customers’ needs they are only collecting money from the customers and not good services. The food is served on the FLOOR and it is cold and you do not have a microwave in the room probably it is not your eating time to reheat the food. The Bathrooms? What the hell is this? OMG The bathrooms are extremely dirty and poorly designed. The bathroom are not kept clean. Imagine with this PANDEMIC going on and the cleanliness is a disaster Customer service : This is the poorest of all. You have to call the customer service several times before you are attended to. This means that they do not have sufficient staff. The staff are specialising in security and they are not trained. The keep on saying that the accessing the communal: You have to ask someone twice or three times before you are attended too! Pandemic Rules : They have treated customers with their own rules. They have redefined quarantine. They are not follow the regulations. Health and Safety executive should visit this place as it is not fit for purpose nor fit for hotel.

I have to thank all of the staff members of Copthorne Hotel - Gatwick particularly the house keeping staff. I have been here as an asylum seeker for four months. It has been always feeling like at home at Copthorne hotel. I want to deeply thank all the house keeping staff members for their good attitude and continuous care. You guys always have been there to help and do our needs. Thank you for keeping the rooms always clean. Thank you for providing amazing laundry. Thank you so much Miss Saada for your kindness and hard work, you are amazing. It's really appreciated that you always take into consideration our needs. Thank you again

Dear Copthorne Hotel employees! My family and I have been staying in your hotel already for 2 month. We are pleased to see your good attitude towards us and other guests of this hotel. Thank you for a great variety of delicious food. You always take into consideration our needs. Thank you for neat and tidy rooms. We really appreciate that you follow all COVID-19 safety measures. We are religious people and we appreciate such a nice attitude. Doing so you follow words written in the Bible: Proverbs chapter 3 verse 27 “Do not withhold good from those to whom you should give it if it is within your power to help”.People and God really appreciate your good deeds.

I stayed at this hotel for a while earlier this year. Good location for Gatwick and access into London. Rooms are clean and everything works. Would recommend for staying at before and after travel from the airport.

Where do I start??? Had the most terrible experience here, I am still furious a week later!! After hours at the airport and then travelling from there to the London, when we arrived, we were only given what can only be described as a child’s snack when we arrived here, despite many of us almost shaking with hunger, feeling ill from not having had anything to eat for hours. This should’ve been an instant indicator of the appalling experience we would have over the next 7 days. The room itself was disgusting. This is supposed to be a 4 star hotel? On what planet?? It was disgusting, dank and filthy, I felt like I was stuck in a cellar. There were cracks in the wall, the decor was completely outdated and there was a horrible musty smell in the room. Back to the food, as I said, what we were given upon our arrival should’ve been an indicator of what to expect. The food absolutely was shocking, baby portions and nothing nutritious, breakfast was a slice of toast - I had to order from external places via Deliveroo/Just Eat several times to ensure I consumed some vitamins. They also DID NOT cater for my diabetic needs either, giving me chocolate cereals for breakfast more than once. They also tried to give me pork (I am Muslim) as they claimed it was ‘all they had’. We were given cold food nearly all week (they even tried to give me a rubbery old burger for breakfast!), which was mostly inedible as it was full of salt and probably nothing else. The only hot food I received from them was on Sunday when I was given a roast dinner. During my stay, we were told we were only allowed out of the room once a day and that we could rind reception when we were ready to go each. Every time I rang, I was waiting hours and hours for someone to come get me. One day, they didn’t even turn up, so I had 24 hours of no fresh air or daylight. When I rang up, they kept saying someone is coming, however, this was not the case. I was livid. The staff were all completely useless, uncaring and rude. They treated you like you were a prisoner. Going forward, I will never recommend this hotel or any other Copthorne hotel to anyone after my experience here. I can also say that responses to previous reviews on Google are all full of lies - no remorse or apologies from the hotel staff. They clearly no longer care about their reputation. FOR ANYONE WHO MUST QUARANTINE, PLEASE AVOID AVOID AVOID AT ALL COSTS!!!