Temukan Kondo di Helsinki

"Overall, my recent stay with Bob W was disappointing. I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip. Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest. Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion. Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity. In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you"

"Jangan pernah memesan ini di Trip! Jika Anda ingin menginap di sini, pesanlah langsung di situs web resminya karena tidak ada resepsionis. Anda akan menerima kode untuk check-in. Saya harus melakukan panggilan roaming internasional untuk mendapatkan kode PIN karena Trip tidak mengirimkannya dan biayanya €16, belum lagi kebingungan dan kerepotannya. Manajemen juga harus bertanggung jawab atas hal ini dan memastikan bahwa jika pemesanan dilakukan melalui aplikasi pihak ketiga, pelanggan mendapatkan informasi yang dibutuhkan dengan benar. Kamarnya sendiri sangat bersih dan rapi, dan lokasinya juga bagus. Ada restoran Cina yang bagus bernama Nanking dan beberapa toko buku bagus lainnya, kafe kucing, bar ramah, dll. di lingkungan sekitar."

"Properti ini terletak beberapa kilometer dari Helsinki, mudah diakses melalui layanan Bolt, dll. Kamar-kamarnya tertata rapi dan bersih. Satu-satunya kekurangannya adalah layanan check-in; kami tidak diberi kode masuk, dan sulit untuk masuk ke properti. Berkat kebaikan dan profesionalisme Trip.com, kami dapat menyelesaikan masalah ini, berbicara dengan orang yang sangat berpengetahuan dalam bahasa kami."