Ulasan Galle Face Hotel

Amazing historical colonial hotel. Staff are very attentive but do need to use initiative sometimes to solve guests needs & wants instead of following every rule set down no matter how small or irrelevant those rules are. I wld highly recommend this hotel as we had a great stay there 👍👍🎉🎉

Gorgeous colonial hotel by the beach. Easy to get to and head out to cafes and restaurants around the neighborhoods. Even better, just stay in and enjoy the resort.

A s usual everything was good here, however I must comment strongly about the very dangerous flooring round about the swimming pool, several people including myself have tripped over it and fallen down it really is disgrace and needs to be replaced immediately

The location is amazing and the view is amazing in the evenings.

The historical herritance hotel is full of nice polished wood staircases and floor, which some of them are carpeted. Classy. Service from front desk, porters, bar and restaurant servers, and spa are all subtle and nice. The English level here is generally better than other places I visited in Sri Lanka, though there is room for enhancement on English of some staff on the phone. Room is spacious and clean. I love the large windows that can be opened and allows sea breeze to draw into the room. This hotel is a quiet and safe place to enjoy the view of the Indian Ocean. You can see the fireworks lighted at the Colombo Port. Yet there are places require replacement, such as the bathtube leaking and the ceiling of one of the staircases. About the food here, I would recommend the samosa and spring rolls rather than cakes and sandwiches. I didn't try the grill. Tea and coffee just average.

Everything you expect it to be. Breakfast a particular highlight.

Excellent location, good service and beautiful interiors

Sri Lanka is a lovely place to visit and very cheap for foreign tourists. But maybe, like us, you want to stay at somewhere that's really fancy on your first couple of nights to acclimatise to the hustle, bustle and humbug of people offering you accommodation and rides everywhere... especially if your plane arrives at something like midnight. Galle Face Hotel was a lovely place to stay. Wonderfully elegant interior, courteous and helpful staff, a short ride from anywhere and to the local buses if you're ready to brave them and also a very lively esplanade at night where locals eat street food with family, fly kites and kick around soccer balls until the early hours.

The environment is really good, will visit again

I went there thinking it was a historic hotel, but I was disappointed from the lobby. The lobby was very hot and the room was full of old and broken items. The hotel corridor was dark and the floor creaked when I walked on it, so I was afraid that a monster would come out. And because there were few guests, the dinner buffet was not operated. The dinner menu was expensive and tasteless. Fortunately, breakfast was a buffet, so I was happy. However, the omelet was too salty and burned. I really hate that kind of food. This hotel does not do what customers order. The only good thing about this hotel is its location. In order to increase cost-effectiveness, it seems that the price of the hotel should be lowered or the interior should be changed to a modern one so that the price is higher. Change is needed anyway. I will never look for this hotel again. And I wouldn't recommend it to anyone around me.

Beautiful property with all facilities and nice staff

第一晚到達酒店有點失望。原先訂的是大床房（1.8米），但酒店給我是小房（1.5米床)。第二天去服務台投訴，結果換了大床房（2米床）。總体來說，百多年開業，保養實在未到位。但懷舊風卻留點點滴滴的情懷。餐廳经常滿座，有很多本地人訂座慶祝。食物以品種以地道為主。不防一試。大堂員工服務一流，每处都有門童為你開門。酒店内做SPa也不錯，手功好又划算，但毛巾及裝修太陳舊，有改善空間。說回酒店用歺价錢跟外面歺廳差不多。除非你能接路邊攤，那就平宜得多。舉個例在酒吃個自助午餐，只花一百元，但不包酒水。叫杯半升生啤约20多元。酒店門多有好多督督車，但他们都開天剎價，只還四分一价錢就可以。再说一些不開心事，我跟Trip，com訂車從机埸去酒店，花了2百多元，標名是中型橋車，結果來了一部農村來的面包車，座位滿灰尘。我回程叫uber，是小型日本車，只花一百元。希望攜程幫我跟進一下。（附圖的面包車）

這家酒店的裝修、地理位置都是滿意的，也遠比圖片要美的多，但是服務真的非常非常差勁，如果是國人入住，一定要小心他們的區別對待，斯里蘭卡整個國家都是白人至人，中國人在他們眼裡看來是不需要服務的。 首先我預訂的是海景陽台房，check in之後把我們帶到了他們的基礎房（價格差了2倍多），因為當時預訂就是衝著那個陽台去了，所以找了一圈沒有陽台，這時候還以為他們是大意弄錯了，把訂單展示給工作人員後，他們又帶我們去了一間雙床小套房，但是這個房間是臨馬路的，沒有任何海景，所以這次我直接沖到他們前台要求給我正確的房間，他們才勉為其難給了我海景陽台房，但是是雙床，不是訂單上的大床，他們説沒有大床，衹有雙床了。甚至他們全程都沒有説過一句抱歉，沒有任何致歉的動作。 其次，在蘭卡住了7晚，他們是唯一一個早餐是不主動詢問給我們提供茶、咖啡的酒店（觀察過了，周邊白人都是入坐就會詢問服務的），最後還是我自己要的咖啡。 總之這家酒店美雖美，但是蘭卡也不差好酒店，雖然蘭卡人的確都有點白人至上，但基本的禮貌都有的，沒有哪家是這麼傲慢粗魯的。大家還是避雷這家吧。

環境：地理位置優越，臨海看印度洋，風光綺麗。 設施：老舊也不維護，窗破地板不平，洗手間沒有淋浴房，是浴缸，而且很高，沒有舒適度可言。 衞生：衞生條件簡陋，配置不全。 服務：入住等待時間長，到兩點還沒搞好房間，等來的房間條件差。 晚上十點，窗外的草坪還有人在party，搖滾音樂吵得不可開交，致電客服，客服提出換房間，而不是停止吵鬧喧嚷，我們要趕早飛機，拒絕換房，就不得不在喧鬧的酒店過夜。對客服不滿意之極，一點都不會處理問題。