The Kingsbury Colombo

I recently stayed at this hotel and had a wonderful experience. The rooms were clean, tidy, and well-maintained, making it worth every penny. The staff were extremely helpful and went out of their way to ensure a comfortable stay. The breakfast offered a great variety of options, catering to different tastes and dietary preferences. From fresh fruits to hot dishes, everything was delicious and well-prepared. The overall ambiance of the hotel was pleasant, and the amenities were top-notch. I highly recommend this hotel for both business and leisure travelers. It’s a great value for the money, and I would definitely stay here again!

Location of this hotel was excellent but unfortunately service lets it down. At the breakfast buffet the first day was excellent after that it was a steady decline. We had to ask for a cup of coffee numerous times from different waiters before getting one minus sugar, saucers & teaspoons. One morning one of the managers in yellow tie picked up our plates unfortunately I hadn’t finished & had to grab my good before the plate was taken. With room service one time we had no hand towels that was no big deal the next day they cleaned the room & left no towels they told us they would be back in 5 mins with towels one & a half hours later we had to ring reception to be told they would send someone up straight away, over 2 hours later we finally received our towels. In the cafe we sat at a table had to ask for menus waited over an hour & a half but no one took our order! Not to mention our room bell rang at 11:10pm & someone trying to open our door when we shouted out they said they were bringing us water!

The staff name Shukri at front desk should'nt become a front desk officer. No respect to customer, very bad body languange, voice tone so rude when speaking to guest, not only toward me. Most concierge staff far much better customer service rather then this particular front desk officer. Overall stay was good except that particular staff attitude.