Hotel Hot spring Colombo

I’m absolutely thrilled with my choice of accommodation in Colombo! The location is perfect—situated in a comfortable and safe area with plenty of restaurants and supermarkets nearby. It’s also very close to the city center, making it super convenient. The staff are incredibly friendly and helpful, always ready to assist. The rooms are excellent, well-equipped with everything you need for a comfortable stay. And the rooftop pool is simply amazing!

The hotel has a beautiful view of the ocean from the roof top pool as well as from many of the rooms. The staff were very welcoming, even though we arrived before 2pm they made an effort to get our room ready quickly and let us check in early, which was very nice after an over night flight. Its easy to walk from the hotel to a number of restaurants, casinos, as well as to some of the popular attractions in the city. The restaurant in the hotel has a nice buffet, as well as a rooftop bar. The hotel was so nice that when we passed through Colombo when we were leaving Sri Lanka, we stayed there again.

My friend and I travelled to Colombo in January from the UK. The hotel is large, modern, well appointed. Comfortable bedrooms, ample choice at breakfast (which can get busy). Our room had a Lakeside view, pretty enough, but it also overlooked the poolside bar/club which had loud music playing till the very early hours, rendering sleep a challenge. I would recommend checking this, before you book, or stay on the other side of the hotel. However, what soured our stay was that the day after we checked in at the hotel, we were victims of a scam. As we left the hotel to walk to the local temple in the morning (still jet lagged), a man claiming to be a hotel employee started a conversation with us. He claimed his name was Sangha Perera. He appeared to be helpful, giving us directions. As it was raining, he advised us that taking a tuk tuk around the main tourist attractions would be easier and cheaper. As he was connected to the hotel, we trusted him. He 'found' us a tuktuk, and even joined us acting as an unnoficial guide. Eventually he ended up taking us to an 'officially credited' government approved jewellery shop, which had 50% off,  he even told us a percentage of profits would be donated to tsunami orphans. We were pressurised by the shop management (all men) into purchasing items.  After that the tuktuk driver told us the ride for 2.5 hours would cost equivalent of £100 in rupees, and things got very heated until we paid up. We reported the matter to the Jeevani Perera, Lobby Manager at Colombo Cinnamon Lakeside hotel. She told us the man did not work at the hotel, and an identical incident had happened previously. We also spoke to the hotel security officer, who said he would check hotel security videos. Later we even sent them photos of the man claiming to be an hotel employee and the tuktuk driver. We were disappointed to receive no response from them. BE WARNED if you stay at this hotel. Scammers are working around there, and the hotel seemingly turns a blind eye, without advising guests checking in! (SEE PHOTOS OF SCAMMERS ATTACHED). Am sure the same thing goes on outside other hotels too... We eventually went to the local police, who were helpful, and they went with us to get our money back from the jewellery shop (Lanka Sapphire Lapidary PVT Ltd., no 83 Dharmaphala Mawatha, Colombo 07), but it was not easy to do so. A salutary lesson.

Stayed in Colombo for the first time in a while. The building itself is a little old, but the hotel is beautiful. The doorman at the entrance? He was a very nice person. One Galle Face Mall is also within walking distance. Breakfast was delicious. I want to stay again.

Location of this hotel was excellent but unfortunately service lets it down. At the breakfast buffet the first day was excellent after that it was a steady decline. We had to ask for a cup of coffee numerous times from different waiters before getting one minus sugar, saucers & teaspoons. One morning one of the managers in yellow tie picked up our plates unfortunately I hadn’t finished & had to grab my good before the plate was taken. With room service one time we had no hand towels that was no big deal the next day they cleaned the room & left no towels they told us they would be back in 5 mins with towels one & a half hours later we had to ring reception to be told they would send someone up straight away, over 2 hours later we finally received our towels. In the cafe we sat at a table had to ask for menus waited over an hour & a half but no one took our order! Not to mention our room bell rang at 11:10pm & someone trying to open our door when we shouted out they said they were bringing us water!

The room is clean and specious for 3 of us and the lacking only no toothbrush provided, only 2 towels instead we paid for 3 persons. Breakfast was ok only the noodles is not properly cooked as it is still hard to chewed😅. (Still room for improvement) The main highlights was the service we received from the bellboy Mangala. He is very helpful, approachable and always smiling. Others then that it is easy to get the public transportation i.e. tuk tuk and car. Definitely we will be coming back again. Thank you

Amazing historical colonial hotel. Staff are very attentive but do need to use initiative sometimes to solve guests needs & wants instead of following every rule set down no matter how small or irrelevant those rules are. I wld highly recommend this hotel as we had a great stay there 👍👍🎉🎉

Highly recommend staying at Granbell hotel. The hotel has good location, about 45 minutes from the airport. Beautiful view to the coastline. You can get coffee on the first floor while sitting on the terrace and watching sunset and train going along the seashore. All give you unique experience. You can find a lot of good options for breakfast. And staff can speak English. Especially thanks to Shamerra for his help and guidance.

There were several problems: 1. Inspite of 2 king-size beds, which had been guaranteed in booking, we got 2 rooms with separate beds 2. We were waited for check-in for 25 min, cause the receptionists couldn't find the reservation, till the time, we found confirmation in email and resent it to them