Coco Lagoon by Great Mount

Though a small property, Rooms and property are well maintained. 5 star to food. 0 star to few of the staffs especially the front desk, room service. Camp fire was just a gimmick with just smoke and no actual fire. Discriminating guest which is the saddest part of the whole trip. Requested to switch on plunge pool filter multiple times, but didn't. Nothing much to see around. Overly priced against the amenities and service.

Coco Lagoon by Great Mount is a property that clearly reflects the love and affection of its owner. The design and architecture of the resort are commendable, showcasing thoughtful planning and a genuine effort to create a beautiful and serene retreat. It’s evident that a lot of heart went into building this asset, making it all the more disheartening to see where it currently stands. Unfortunately, the resort has completely missed the mark when it comes to service and upkeep. Cleanliness and hygiene, fundamental aspects of any hospitality experience, have been overlooked, leaving much to be desired. The service is inconsistent and lacks the attention to detail that a property of this caliber deserves. I sincerely hope that Sajith and his team can get their act together and restore Coco Lagoon to its full potential. It’s a place with so much promise, but without proper maintenance and a focus on guest experience, it risks falling short of what it could be. I also hope the owners realize the difference between the vision they created and the reality it has become. This property deserves better, and with the right changes, it could truly shine.

Worst experience advise not to go for the day out. Disappointed as all the games and stuffs were not available as described to us. And don't pay in full before you go. We went with a group of 14 members. Everything was out of plan. Our crew got disappointed. I was in their office more than I enjoyed the destination. Things went in vain.

Very nice resort and blissful. Wonderful time with friends . The property scenic, an ideal getaway from the busy metro world. The staff is polite and caring and Sevice is high quality. Thank you Cocolagoon Pollachi. Look forward to coming back again.

Everything about the hotel was exceptional. It was clean, stylish, and roomy with excellent service where we had dinner. The food was good, great value for money, and the service was attentive and efficient. The room itself was well-equipped and comfortable. “The staff at this hotel were so friendly and helpful. They made our stay so enjoyable and comfortable". I definitely wanted to type some words about the staff 1. Swetha from the reservation team - excellent staff, the way she understood my requirements was outstanding. She is an asset to Coco Lagoon. Swetha keep up your good job and you will reach heights. lovely to speak and looking forward to booking again and speaking to you. 2. Dinesh: you are a rock star I would say. event management manager he is and a great show was organized and he made the audience so cheerful and kept all of us happy. and should also put a few words about Sandhya and Manir's reception and home service staff who were so kind in getting our requirements done, good job guys.

This is the best resort property we've been to! Right from checking in, everything was so smooth. Very friendly and helpful staff, special mention to Mr. Jo, the general manager and Mr. Abhishek, who manages the food and Beverage operations. We were a group of 40, and they catered to each of our needs and wants! Highly recommend this one for those looking for a lovely getaway from the city