Clanwilliam Hotel

It all started at check-in, where it always starts, right? Turns out that our booking on their system was actually made for one day later than our actual arrival date, despite multiple confirmations that the booking was in order in the weeks leading up to our stay. That was problem number one which already made for a dodgy start. Problem number two relates to parking and the fact that sufficient hotel parking just does not exist so you are doomed to street side parking meaning that you cannot leave anything in your vehicle despite your OCD compulsion forcing you to plan an overnight bag wanting to leave the rest of the luggage in the car… Yes, yes, the linen and towels are clean and so is the room and bathroom but, is this what 3 star these days mean- crappy check-in experience in a clean room you never booked from the start? I’m giving it two star- make up your own mind at your own peril Best experience of the trip was actually enjoying a cold one and the best pizza i’ve ever had at De Kelders restaurant down the road.

What a disappointment this hotel was. Our "upgrade" room had mold on the ceiling above one of the beds, stained linen, paint bubbling off the walls, no hairdryer (you can borrow one from reception, but you only figure that out once you're searching the room with wet hair), and a filthy shower floor. While the staff are friendly, they are woefully undertrained. Woefully. For instance, I had emailed requesting a dinner reservation in the restaurant and this was replied to and confirmed. When we arrived they had no record of the reservation and instead of apologizing and sorting out a reservation for us, reception told us that we could go to the restaurant and make a reservation ourselves. That is not service. They aren't unfriendly, they just are not trained. The same applies to the restaurant staff... never have we had a sealed bottle of wine and 2 glasses plonked on our table and just left there for us to open and serve ourselves. In a restaurant! As to the food, the sirloin steak I ordered was definitely not a sirloin (I have no idea what that was, about 1/3 fat and gristle and the texture of the meat wasn't like any sirloin I have ever had) and the whiskey dom pedro contained no whiskey. The buffet breakfast was tasty and served with delicious freshly squeezed orange juice, but the hot breakfast would have been so much better with some healthier options included like tomatoes and/or mushrooms.

This hotel is a pass by place but certainly not a place to stay for several nights. They even don't have a backup in case of load shedding. Just 1 bulb in the room that hardly stand for 2 hours of load shedding. The food in the restaurant is very average and certain things on the menu were not available. Breakfast is also very basic. Rooms are clean and have good beds. Staff is friendly.

Facilities are standard 3* however some TV's in the rooms not working and towels must be replaced because it's thin and worn The staff was ver helpful and friendly but the General Manager has no professional etiquette. She is rude and loud at reception. We had a accommodation hiccup, instead of calling me one side to sort the misunderstanding, I could hear her calling my name from the street and she continued screaming at me in front of guests and staff, according to her staff, that is the way she generally speaks to thwm As tour operators and guides it is definitely not a venue we will recommend for tourist. As an ambassador the hotel, she needs serious people skills training. The best thing about the hotel was the fresh croissants in the morning, breakfast is nothing to write home about and the coffee was awful . To pay R140 pp for breakfast is totally unacceptable and a ripoff. Can get a more appealing breakfast from Wimpy

L'hôtel n'est pas neuf mais est en bon état, les chambres suffisamment vastes et les lits confortables. Linge de bain changé chaque jour. Propreté ok. Nous avions une chambre qui donne sur la piscine directement. Le personnel de réception est accueillant mais aucune information sur la région et les activités à y faire ne sont disponibles. Le restaurant est de qualité médiocre. Le plus mauvais fish and chips jamais mangé en Afrique du sud.

Wir übernachten in diesem Hotel nun schon zum dritten Mal. Das Personal ist wie immer sehr freundlich und auch das Nachtessen ist wie immer sehr gut. Leider wird der Zustand der Zimmer immer schlechter und muffiger. Hier müsste mal eine Renovation vorgenommen werden.