Ulasan Banyan Tree Chongqing Beibei

We arrived at the hotel and received a wonderfully warm welcome from Mr. Allen Fung. He even added me on WeChat for easy communication, which was a thoughtful touch. Unfortunately, when I entered the room, the light tube flickered in an unsettling way. Mr. Fung immediately sought out a technician to resolve the issue, but unfortunately, they were unable to fix it. In a gesture of genuine concern, he upgraded our room, which we truly appreciated. What stood out to me even more was how Mr. Fung personally helped us move our luggage to the new room. He consistently checked in on us throughout our stay until we checked out, making sure we were comfortable. This level of attentiveness and care made our experience memorable, and I can honestly say it was one of the best hotel services I've encountered during my travels. Thank you, Mr. Fung, for your exceptional hospitality!

Our room here was amazing, with a very soft bed. The hot spring on the balcony was huge and very relaxing. We enjoyed the cocktails from the cafe. All the staff were very friendly, despite the language barrier. Leo was very helpful in giving us lots of information and organising a late checkout for us.

Amazing hotel, perfect the in-room hot pool, great service. Also nice surroundings like Jinyun Mountain

Nice and tranquil but quite far from everything if you like a private retreat.

Elaine wu’s service is amazing! We are impressed with her detailed guidance, helpfulness and useful suggestions. We love the resort environment, buffet spread and the Chinese orchestra music being played. Thank you for the wonderful stay!

Fantastic stay outside the bustle of urban Chongqing. Very comfortable rooms with private hot springs, I’d also recommend trying out the bathroom’s steam room. Got upgraded to a villa which further amplified all the perks of staying at a resort like this, great privacy while still being within a few mins of the lobby. Clover was a great point of contact during my stay, helping me book and pay for stuff at the hotel, Eric also took the time to help me book a Didi ride. As a foreigner visiting Chongqing I was glad to have their help. Very beautiful hotel grounds, and within 30 minutes of the aesthetic downtown Beibei district of Chongqing. About an hour’s taxi ride to the city center and Chongqing West station. Would recommend for any first time visitors to Chongqing!

The villa is spacious and clean. Most of the staffs couldn't speak English but they tried their best to communicate with us to make sure we had a pleasant stay. Overall service are great. The facilities especially hotspring were wonderful.

Our stay at Banyan Tree exceeded our expectations! With multiple activities to choose from, a private hot spring as well as an array of public hot springs with different health benefits. Nestled perfectly in the mountains, our room had a stunning view of the greenery. The host, Clover, was very attentive and took excellent care of us! We would definitely return.

Helpful butler always attentive to all problem. Overall very good experience. Would recommend to others

The hotel has beautiful environment and excellent service, especially at the front Desk Eric who help me to upgrade my room and Chief butler Clover, who always answers my questions and helps me deal with a lot of things. She is gentle and considerate. She is just one call or message away from you .See you next time at Banyan tree🌳

We stayed at this hotel for just one night and checked in quickly with a woman named Clover, she was very helpful and kind and got us to our room quickly. The villa we stayed in was an amazing experience. It has all the things you would need like a hot spa pool, very large bed which was very comfortable. There was also two tvs and plenty of room in the villa. It was very clean and we were served dinner and breakfast and the quality of the food was great. While in the hotel, we only managed to go to the archery range but there are plenty of activities to do for most people. Overall it was a fantastic experience and it was a perfect way to spend with romantic night with my partner. Highly recommend to anyone!

Wow, what can I say !an excellent hotel relaxing with spa and hot spring, very satisfied about the hotel and their excellent services , staff desk Bill,Bob, Daniel and Asher were very helpful, professional and good manner ,my gratitude to them ...,Bill was very kind and he upgraded our room to villa, cant ask for more !. breakfast was Awsome and delicious, I have been in so many hotel with my wife in China, so far this is the Best of Best 👌 deserve more than 5 star, we came to this hotel to celebrate our 1st year marriage Anniversary and we enjoyed it very much ...Thanks All

Very peaceful atmosphere, watching mountains with taking hot spring bath at private balcony. All staff are helpful and friendly. Ms. Clover gave us a lot of help and advice via WeChat. Thank you very much!

The hotel is superb. 陈肖伊，the lady who is in charge of our stay is nice and kind. :)