Wakanoyu

"We stayed here for just a night without meals during our trip as a couple. Check-in was until 6 PM, but we had called and it was no problem. We arrived at 10 PM, and the man at the reception desk was smiling and polite. Overall, it's an old Showa-era inn. The sulfur hot spring is available 24 hours a day, but it's also old and rusty in places. If that doesn't bother you, our 12-tatami Japanese-style room and futon were clean and fine. The hot water was very good, so we went in twice, once in the evening and once in the morning. The internet was only available in the lobby, but it also worked in the room. I think I'd stay here again."

Hotel Platon Annex Green Plaza

"I stayed here for business. There seem to be several other hotels in the same group nearby. They also offer hot spring tours. Both the hotel and the rooms are dark and dirty. I wouldn't recommend this hotel to anyone."

Sasaya Hotel

"It's so good that I stay there for two nights every autumn. When I stay there, I either make a reservation for the following autumn before I leave, or I make the next reservation as soon as I get home. Unfortunately, when I called in March to make a reservation for November, I found out that they are only accepting reservations up to six months in advance this year. We travel a long distance to Chikuma City, so we usually stay at several other hotels besides Sasaya Hotel, but we always end up staying at Sasaya Hotel. In this situation, we can't make reservations at any other hotels either. I'm sure there are many people who, when planning their annual trips, first reserve the hotel they really want to go to, and then plan the rest of their trip. I think there are many people like that. When I called and explained, "We are regulars and go there every year as a matter of course, and we would like to make plans for this autumn as well," the front desk replied, "We have the same conditions for everyone, and we do not accept any prior consultations by phone." There are regulars who stay there every year and want to go to Sasaya Hotel again this autumn, and they specifically request Sasaya Hotel. I was disappointed by their response that they couldn't even hear what the customer had to say. To be honest, I felt disheartened. My wife and I were talking about how we need to find another place quickly, otherwise we won't be able to make our annual travel plans. It's just so disappointing. I understand that if it's an online reservation, there's nothing we can do if the system can't accommodate it, but shouldn't they at least listen to the customer's request and say something like, "We'll take your reservation request into consideration, but we can't guarantee it. If we can't fulfill your request, we'll contact you"?"

Sanpusou

Hotel Platon Annex Green Plaza

"Great"

Umemura Ryokan Uguisutei

"Cost-cutting measures were noticeable. I went to the hot springs two minutes before 3:30 PM, as I was told it would be open then, but it was pitch black. I returned to my room, contacted the front desk, and they turned on the lights. I was staying in what was advertised as the only suite in the building, so I expected to have breakfast there as well as dinner, but I was with a family with children and it wasn't very relaxing. I wish they had at least provided private dining rooms for meals on the special suite floor. The evacuation route map posted on the room door was also from before the renovation. Dinner was delicious, with local ingredients skillfully prepared."