Hotel Somerset di Chennai

The location is perfect, close to OMR, ECR, and easy access to city. The hotel is immaculate with beautiful aroma while entering. The rooms are really large 484ft². If you are smokers, you would need to upgrade to a balcony room as the property is a non-smoking environment. The beds are extremely comfortable, and the sheets are perfect. Each room has a comfortable couch for a work station. The kitchenette is available to use at an additional 3000 inr extra. The dishwasher is available for use. Bathroom is very spacious, and not to mention TAJ Soaps.. Pool, Gymnasium, steam and sauna are complimentary.

This time I returned to Jinnai from Shuguang Village and chose to live here. Next door is the shopping mall, although the opposite club is closer to the new Express mall, the environment here is quieter. (Picture 12 is a corner of the lobby) All the service staff are very polite, patient and enthusiastic. The room was upgraded to a suite, it was really worth the money!

This place was recommended by a friend who stays at Boat Club and I read reviews in Google, Tripadvisor and Aggregator sites.   We booked 2 rooms for 2N/3D stay at Crowne Plaza, Adyar, Chennai through an aggregator site. I called up the hotel to check on our reservation confirmation, but we were told that only one room is booked and they do not have second room confirmation. I called up the support team of aggregator and they confirmed it is 2 rooms and they called up the hotel and shared us an email confirmation. Later I called up the reservation desk and understood that 2 rooms are booked and it’s a confirmed reservation.   Our Check-in experience was good and the staff were courteous and quick.   We were allotted two rooms in old block at Floor number 14 (Room No 1403 and 1405). For a moment I recollected the online reviews I read and the pictures I saw about this hotel weren’t in the same. I thought I will revisit the reviews online and double check If I had made any mistakes in booking wrong hotel. I also called up my friend and told my experience isn’t great and the rooms are looking OLD and the plumbing systems inside the wash room and room telephony isn’t working well. I invited the hotel Duty ***ager (Mr.Josua) and showed him the plumbing system inside the wash room and asked him just because the I happened to book from an aggregator site and got attractive deals, we were given a poor looking rooms? Or is this a standard rooms that they offer for all type of bookings. (we discussed this after experiencing our stay in poor and old looking rooms for 1 night).  Mr.Josua said the rooms in this floors are due for renovation and they would allot us rooms from new block. I told I would like to see the room before we move in. Mr.Murali took us to the new rooms and I could match the room pictures as posted in review sites. I told Murali and Josua, it is outrageous that they allotted old rooms to gullible guests. We moved into new rooms in Floor 25 (in new block)   The breakfast was awesome and service host (I think his name is Jibin).

Room & Food were good. However, Service was very poor, Tea ordered brought in after 2 Hrs! Wheelchair facilities very bad for Senior Citizens. Valet Services needs to be properly coordinated by the Hotel ***agement.

Ambience is really good. Food is decent not the best Cleanliness-perfect Location- decent Hospitality is good but could be better.

Raised above street level, this terrace cafe prepares a range of Indian & international dishes. Raised above street level, this terrace cafe prepares a range of Indian & international dishes. Raised above street level, this terrace cafe prepares a range of Indian & international dishes. Raised above street level, this terrace cafe prepares a range of Indian & international dishes.

Beautiful Service , Excellent Hospitality , Got a free upgrade in room type. Front Desk(Forgot the name) was very efficient and professional while Check in. All in All wonderful stay! Cheers to Four Points OMR Chennai!

The location of the hotel is very good. Compared with other hotels of similar price in the city center, the decoration and design of this hotel are much newer, and it is very comfortable to stay. Breakfast has both Western and Indian styles and tastes good. The service attitude of the hotel reception and cleaning staff is also very good. The only thing I can fault is that the springs of the bed are a bit old, but it does not affect the quality of sleep.

The booking was not pleasant as we have mention that we wanted a non-smoking rooms but at the check-in we are told that smoking rooms was assigned. However holiday-inn team are great, even the hotel is booked at 100%, they are able to work something out and provide the non-smoking room. Booking via Trip.com is not 100% guarantee of the room that we wanted, thus please check with hotel each time booking is made, as Trip.com DOES NOT ensure anything as they mention this kind of request we will need to talk to the hotel directly since Trip.com does not have any access to talk to the hotel.