Foto ITC Grand Chola, a Luxury Collection Hotel, Chennai

It’s wasn’t pleasant stay for us! We went there around 3.15pm and waited almost 45-50 minutes for check-in. There is not basic courtesy the provide any complimentary food or drink for making us wait for no reason. The reception also don’t have thought about updating us. I have to go to reception counter to get the update. After that I went to them and ask why there is not any update nor drinks provided for making us wait. They promised me that’s they will serve us at room. I also waited for some time and they never send me any complimentary drinks or food until I called and ask for it several times. After first day stayed in I received a call from reception saying my husband visa is expired and I was seriously? Did they really check them throughly? How we can even pass the immigration with expired visa? They keep asking for proof and after several conversations I asked them to come to room to check again. 2 woman duty manager came again with the same **** story about my husband visa is expired! After he showed my husband hard copy of visa only they apologised for the error! This is such miserable behaviour because they not being vigilant about their actions. The room was comfort. Credit goes t housekeeping who keep them shine ✨. I will definitely return for the room only . Their service is 0/5⭐️

The hotel is actually getting outdated with boring interior with fading colors and stripping off hard materials, they should do something about getting rid of birds that pooping on windows and unpleasant views. Exterior obviously can see lots of cracks all over building. Fayaz the front desk guy check in dunno how to smile when welcoming customers. You are saying it’s luxury collection hotel but something you have to work on it. Otherwise competitor will take over.

Very good, convenient, luxurious hotel

是印度最大的五星連鎖，幾年前住過。前台服務一如既往，專業友好迅速，安排了高層安靜的房間。早餐夠豐富，趕上公司會議，人有點兒多。不過不影響大家服務的質量。行李員們非常熱情，還有一個穿禮服的迎賓員記得我。離開時下午的飛機，延遲退房後又在泳池邊待了幾個小時，很愜意。