I had an overall pleasant experience with the hotel, but my booking through makemytrip was highly disappointing. Despite requesting early check-in during the booking process, i was informed at the hotel that check-in would only be allowed after 12 pm unless i paid an additional charge. This was not clearly mentioned during the booking process, causing unnecessary inconvenience, wasted time, and additional expense. Upon contacting customer care, i was told it was mentioned, but the lack of clarity has left me frustrated. While the hotel service was excellent, my experience with makemytrip has been very poor.
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