WaterWalk Extended Stay by Wyndham Charlotte - Arrowood

Arrived to find that our bed had been slept in, but the lady at the counter quickly fixed the issue with an upgrade. Thankyou. The area is a bit suspect.......and someone entered into our room one morning unannounced. Our hotel room could have been a bit cleaner and the bathroom door was broken. I loved the location for Carowinds. I probably would stay again bcuz we like the fact that the hotel room has all of the amenities including washer and dryer in the room.

Worst place I have ever booked. I checked in, went up to my room to find it completely dirty. There was a half dunk bottle of water on the table. The bedding has not been turned over from the last guest. All the towels were dirty on the bathroom floor as well as a whole bag in trash sitting on the floor. I checked in around 1 in the morning and just left to stay at a different hotel. I would not recommend at all.

First room the tv didn’t work, we got switched to a different room. They don’t offer valet trash. You have to give old towels to get new towels. Food was in the couch cushions then the last night, our dishwasher went out.

I have stayed at Waterwalk properties before and hands down this is the worst location.

Property is clean and quiet. Like apartment living. Full kitchen 9. TV in living and bed rooms. No daily housekeeping.

The place is very nice. however when we arrive an upset employee was behind close doors yelling and cussing at the manager. This discussion should have been moved to an area that guest could not hear. Another employee came out to start helping us. No one mentioned anything about what we heard or apologized. Got to the room and we noticed the rug had not been vacuumed. I did not think much about it. It was a nice room, table a little large for the space. Got back from an evening out and went to go to bed and discovered the sheet were dirty and full of hair. Then noticed the comforter was dirty as well. We went out and bought blankets pillows and pillow cases so we could sleep. The bedspread seemed to be ok. talked to the "manager: on duty the next morning and she said oh wow I am sorry. That was it. Also no smoking hotel however our hallway smelled like **** all the time and Saturday the smell was so strong it was coming in our room. we were told that our room was on the side that had long term guest like residents and there is not much they can do about what they do in their rooms. Nice place but there could be some improvements. or make guest more aware of the rules for the "resident" side

Love the stay however the biggest cons for me personally were: there is no hot water and the water pressure is not good, the covers on the beds are thin, and I was not given wash cloths.

rooms were clean but, no soap, conditioner or shampoo in the shower, no coffee packets in the room, no ice machine and waited 15 minutes for a front desk attendant to come check us in.. now, this is to help improve. the services. we would stay again if we are in the area.. we liked that there was a washer and dryer in the room also..

Do not stay here!!! The rooms were not cleaned. Section 8 and HUD lives on property. it’s dirty loud people/music outside 3/4am and smells like cigarettes and ****. We had used toilet paper in both bathrooms. No staff at front counter most of the time, nor do they answer the phones. We had no blankets in our room and our room was filthy upon arrival. This was a trip I pre planned and splurged on for my children. Our trip was ruined because of our overall experience at this location. I couldn’t sleep due to feeling unsafe, being cold at night, people yelling outside throughout the night until 3/4 in the morning and the smell of **** and cigarettes in both our room and hallway. I’ve called the hotel - no response, emailed the hotel - no response, emailed corporate-no response and, called corporate numerous times. Do not book here! You will regret it!