Elia Daliani

Beware of this hotel chain! As one reviewer stated, there are plenty of other options in Chania! We needed to change our booking and although I never book non-refundable rooms, all of a sudden my first confirmation letter changed to a different confirmation which they claimed was the only VALID one. I’ve traveled to several countries, including Crete, and not once have I booked no refundable. Especially with the COVID pandemic increasing problems for travelers. Management is rude, unhelpful and could not explain why they sent me 2 reservation confirmations. However, since the charge went through my credit card, we are forced to stay here. I will post an honest and reliable review after our stay, and hope once we are there, management and staff are much improved in person. Would I EVER book here again? Absolutely not! The first confirmation I received clearly stated refundable room. The second one did not! Yes, we will be staying here, but would really advise others to look elsewhere. I’ll post pics and more reviews after our stay.