Ulasan Wyndham Changsha Yuelu Macda Hotel

Tanggapan dari Properti: Thank you for sharing your experience at the Wyndham hotel. I appreciate your feedback, especially about the location, spacious bedroom, and comfortable bed. These are all important factors that contribute to a pleasant stay.However, I am sorry to hear that you were not satisfied with the daily cleaning service. As you mentioned, Wyndham is a well-known brand that prides itself on its high standards, and I understand your disappointment when this is not reflected in the cleaning. I will ensure that your feedback is passed on to the hotel management so that they can review and improve their cleaning procedures.Your satisfaction is our utmost priority, and we value your honest opinion. I hope that your next visit to a Wyndham hotel will exceed your expectations in all aspects. Thank you again for your feedback, and we look forward to welcoming you back soon.

Tanggapan dari Properti: 【樓下地鐵6號線&對面有茶顏、到五一廣場等景點都方便】尊敬的客人，您好！ 非常感謝您對我們酒店環境、房間以及停車服務的認可！能讓您住得舒心、出行便利是我們最大的追求。Molly一直以熱情細緻的服務為傲，您的肯定對她來説是莫大的鼓勵，我們也會將這份讚美傳達給她。 酒店周邊交通便捷，能為您前往橘子洲等景點提供便利，我們深感榮幸。期待下次您再次選擇我們，繼續為您打造更完美的入住體驗！ 祝旅途愉快，順頌時祺！

Tanggapan dari Properti: It's really exciting to see the simple and profound praise from the VIPs, and they also recognize our services so much~ We at the hotel strive to provide the most considerate and meticulous services to every guest and bring you a value-for-money experience. Wyndham Hotel Macda is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.

Tanggapan dari Properti: 尊敬的賓客: 您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力時刻準備着您隨時回來。

Tanggapan dari Properti: We are very sorry to have brought you an unpleasant stay experience. We deeply regret ourselves and express our sincerest apologies for this. We take the issue of dirty quilt covers that you mentioned the day after your stay as soon as possible very seriously and are deeply sorry. As soon as you gave your feedback, I offered to replace it and give you a small gift, but you didn't accept it because it was too late. We are always striving to provide our guests with a clean and tidy accommodation, but clearly this time we were unable to meet your expectations. We will immediately investigate the situation that day and deal with the relevant employees seriously to ensure that this type of problem does not happen again. At the same time, we will also strengthen the training and supervision of room cleaning procedures to ensure that each room is strictly cleaned and inspected before guests check in. We are also very sorry for the problems that occurred during the first day of cleaning. We will immediately retrain our housekeeping team to ensure they can perform cleaning work to a higher standard, while strengthening supervision and inspection of housekeeping quality. Once again, we would like to express our sincerest apologies and look forward to the opportunity to provide you with better service. Wish you a happy life!

Tanggapan dari Properti: Dear guest, thank you for your love and recognition of Wyndham Changsha Lugu Makda Hotel. Wheat has been working hard to create a comfortable experience for travelers, and we hope that we can add joy and touch to your vacation. The hotel looks forward to your stay again!

Tanggapan dari Properti: We are deeply sorry for your feedback and fully understand your disappointment. There is a problem in the service. Is there a misunderstanding? [First of all, our breakfast restaurant is on the 26th floor, and the lobby is a rest area for guests. The colleague who checked in at the time told you that it is on the 26th floor, and the dining time is: 7-10 o'clock]. Even a new employee cannot Respond to your breakfast in the lobby. [Secondly, regarding the issue of chargers, in order to meet the charging needs of users, each of our rooms is equipped with one, which is located in the bedside table beside the bed. Maybe we did not explain it clearly to you at the time] [Again, regarding the issue of invoices , our hotel can provide invoices. If it is very busy, we will tell the guests that they only need to send the message on WeChat. We will send it directly to WeChat when the hotel opens later. There is no problem of not being able to issue invoices. 】【Finally, our current Ctrip platform rating is a 4-diamond high-end hotel, not a five-star hotel. Of course, our service will not be discounted because it is not a five-star hotel. Serving every guest wholeheartedly is our goal] In summary, if it is possible that you have reviewed the wrong hotel, you are welcome to contact the hotel at any time for suggestions and feedback. Finally, thank you again for your feedback. Your valuable opinions are the driving force for our improvement.

Tanggapan dari Properti: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!

Tanggapan dari Properti: Dear guest, hello! Thank you for choosing our hotel and taking the time to provide your feedback. We deeply regret and sincerely apologize to you for the accommodation experience you mentioned. Regarding the comments about the room and bedding, we are glad that you recognized the quality of our bedding, which is indeed part of our hotel's efforts to provide guests with a comfortable sleep experience. However, we do take your review of the room as "average" seriously. We will review room facilities and furnishings to ensure they meet our high standards and provide you with an enhanced stay. We are very sorry for the feedback regarding our service. We should indeed solve the problem of not turning on the lights in the corridor at night as reported by you in a more timely manner. We have trained our front desk staff to ensure they can respond quickly to guest needs and take necessary action immediately. We will also strengthen lighting management in the corridors to ensure that guests can walk safely and comfortably at all times. At the same time, we understand how you feel about walking in the dark, and this is truly not the experience we expect for our guests. We will strengthen the inspection and maintenance of hotel facilities to ensure that similar problems do not happen again. Finally, we would like to express our sincere thanks again for your feedback. Your valuable opinions are of great significance to us improving our services and quality. We sincerely look forward to your visit again and promise that we will provide you with better and more considerate services. Thank you again for your support and understanding! Best wishes to Shang Qi!

Tanggapan dari Properti: [Business Travel NPS Consumer Satisfaction 96.2%] Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!

Tanggapan dari Properti: [Business Travel NPS Consumer Satisfaction 96.2%] Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!

Tanggapan dari Properti: Dear guest: I am very happy to know from your message that Wheat has left such a good impression on you. I hope you can continue to pay attention to Wyndham Changsha Lugu Makda Hotel in the future and have more feelings and experiences when you stay in the future. Let us know and we look forward to your visit again!

Tanggapan dari Properti: Dear guest, thank you for your love and recognition of Microtel by Wyndham Changsha Lugu. Microtel has been working hard to create a comfortable experience for travelers. We hope that we can add joy and touch to your holiday. The hotel looks forward to your stay again!

Tanggapan dari Properti: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you! Thank you for your affirmation of the hotel. I look forward to visiting you again. I wish you a pleasant journey!