Hotel dekat Plaza Indonesia XXI, Central Jakarta

This time, I won't review the hotel itself, as the whole of Indonesia already knows that this hotel is very beautiful, clean, and perfect. I just want to give a brief review of the service from the staff based on my observations, not as a guest staying there. Oh yes! Before that, for everyone's knowledge, I own a travel agency, and I booked rooms at this hotel for 2 nights for my clients, who are two VIP families from Kuala Lumpur, Malaysia. They stayed in rooms 1701, 1703, 1709, and 1711. It's usual for me to personally accompany VIP clients to their chosen holiday destination, and this time they chose to go to Jakarta and Bandung. Naturally, the Grand Hyatt was their top choice. On the morning of the second day they stayed here, I arrived at the hotel as early as 7:00 am to check if my clients had gone down to the café for breakfast, but upon checking at the front desk, it turned out they were still in their rooms. At this time, I started interacting with one of the café staff members, whose name I forgot to ask. I inquired if there was any possibility of purchasing a drink at the café while waiting for my guests to come down for breakfast. Unfortunately, the staff member said there were no transactions during that time as it was reserved for hotel guests to have breakfast until 10:30 am. Understanding the rules of every hotel, I then asked if there was a place for me to wait. He then led me to a dining table outside the café and offered me a drink. I was very surprised because he offered me a glass of hot latte (I hope the hotel does not take action against him for giving me a free drink 😁). This kind of service can truly win the hearts of customers and greatly increase the likelihood of them returning. Thank you.

Hotel building and lobby looked nice enough. Checking in was a breeze. Room hallway looks old and gloomy, reminded me of my dormitory days but with better colours. Bedroom didn't have much space, but was still tolerable. The wallpapers had yellowing/dried leak marks. Washroom was tiny and all the drains (sink & shower) are very slow at draining. And no lock for the washroom. The worst was the lighting, i turned off the lights while sleeping, woken up to a room fully lit with tv on maybe a couple hours later. I thought i might have accidentally pressed a button while sleeping. Turned everything off and went to sleep again, then same thing happened again. In total this happened 3 or 4 times, too tired and sleepy to care. I didn't bother complaining because it happened between the middle of the night to dawn. Even if I did complain the possible solutions would be to send a technician or switch me to a better room, and neither is desirable. I was on a one night business trip with full schedule both days. Breakfast was nice, plenty of options, but the service wasn't so good. When i was showed to my table, the host asked if i wanted coffee or tea, I picked coffee. Went around to take my breakfast, came back to table and coffee wasn't there. Then not long after i started eating, a waiter came by and asked if i wanted coffee or tea, said coffee. 5 minutes later another waiter came by if I wanted coffee or tea..again. Finally got my coffee a good 15mins later, I should've just gotten a cup myself. Asked for sunny side ups, eggs came after i finished my plate, about the same waiting time with coffee and the egg station was empty when I ordered. I'm sorry but I don't think this was a 5-star hotel, and the price wasn't worth it. I believe the problem with light was caused by the room card slot right to turn on the power. Must've gone wrong and failed to detect a card in the slot and shut everything off, then suddenly detected the card again, hence all power and light kept turning back on. Won't be staying there again Hallway picture doesn't look that bad in picture, because my phone decided to make it look nicer by auto-adjusting the light level, much darker in reality

Value for money if your stay in Jakarta is mainly for shopping. I stayed in my hotel room most times, however. Small but cosy enough. I prefer to stay in small and cosy budget hotels for most of my travels the last 3 years. It depends on which country, however. Grand Thamrin (Indonesia) met my expectations and I will definitely come back to stay here.

Location wise is perfect !! very near to Thamrin City, Grand Indonesia & Plaza Indonesia.. there are many food vendors around the area. What I'm annoyed about is i checked in quite late so I felt the hotel has plenty of time to make sure the customer's room is clean. unfortunately once enter the room i saw few strands of hairs on the floor.. later at night i found out the bathroom is not properly clean.. there are patches of white spots on the walls, the floor is slightly yellowish.. I was feeling very tired, when I pulled the blanket I saw an orange stain on the sheet. In addition, there was also some damage to the window making my sleep disturbed.

Ascott Jakarta is in a prime location, offering convenient access to nearby attractions. A few minutes walk to Thamrin City, Grand Indonesia, Plaza Indonesia. The hotel features an old English-style interior, which gives it a classic vibe. I stayed in a two-bedroom suite with a fully equipped kitchen, including a fridge and cooking essentials—perfect for longer stays. Toileteries, towels, slippers are also available in the rooms. This hotel is a pet-friendly, as I saw someone with a puppy during my visit. I hope Ascott did separating rooms specifically for guests with pets. The lobby is on the smaller side, but it’s acceptable since it's not overly crowded. The staff were incredibly friendly and accommodating, which made the experience even better. Overall, a comfortable and practical choice for both short and extended stays.

Amaris Thamrin City Hotel is a pleasant and convenient choice, especially if you’re looking for a hotel attached to Thamrin City Mall. The direct access to the mall is a major plus, making it easy to shop or grab essentials without stepping outside. The hotel is also surrounded by a variety of food stalls and eateries, offering an array of local and international flavours right at your doorstep. Its location is unbeatable for those who want to explore Jakarta’s prime shopping scene, with Grand Indonesia, Plaza Indonesia, and other top malls just a short distance away. The rooms are simple yet comfortable, with all the essentials you need for a restful stay. The staff are friendly and efficient, ensuring check-in and check-out are smooth. Overall, Amaris Thamrin City Hotel is an excellent option for who value convenience, accessibility, and being at the heart of Jakarta’s shopping and dining hub.

An excellent hotel. Room was so lovely and spacious. Bed was so comfortable. The view was breathtaking from the 88th floor. Service was impeccable. All the staff were extremely friendly and helpful. Location was great. Very convenient. Nearby to the Great Indonesia Mall and also Plaza Indonesia. Breakfast was lovely. Food were all delicious. Would definitely be staying there again if I’m ever in Jakarta.

Amazing location and view! Oh and the staff… worth of 6 stars. Everyone is so nice, friendly and going above and beyond to help. Just one thing when it comes to amenities; the water. Didn’t understand why the standard isn’t to provided new water bottles everyday. Overall, a solid 5/5

Strategic location, good ambiences. During check in, request free mineral water behind receptionist, good location, near to food area and easy to roaming around Jakarta

Even the room is a bit old but spacious. We’ve got many complimentary during our trip! (Free breakfast, Free BBQ, Free Welcome Fruit and also Free Late Check-out until 3PM. Their Jamu is the best one I’ve ever tasted! Will be back for sure!🫶🏼