Ulasan Address Hotel Casablanca

Good nice Am happy than

The room is very bad, a place like hell. I have communicated with Ctrip to remove such a bad hotel from the shelves. It's too bad! There was noise all night and it felt like sleeping on the street. There were bugs in the room and the bed was not cleaned at all. It was very dirty. It was given a four-star rating and I complained directly. I hope Ctrip will remove its cooperation with hotels and stop harming Chinese guests!

This hotel is a scam. Ctrip paid all the fees, and the hotel will check you in first, and then come to tell you in two hours that the money received by the hotel is wrong and ask us to make up the difference. Ctrip customer service personnel contacted their hotel and ignored them. There was no way the customer service asked us to make up the price difference, followed up with us, and did not refund the extra fee to us.

Quality and price are very good

I don't like their attitude, for fear that you won't pay the tax (I don't understand what kind of tax it is, the room rate already includes tax and you have to pay additional tax). For the first time, they gave us a room that smelled like foot odor. There are too many selfish ideas, the environment is not good, and it is not at the same level as the four-star hotels I have stayed in. The only advantage is that the people at breakfast and parking are very nice. In addition, please don't mark the free parking lot randomly. They don't have a parking lot. Parking is on the roadside, and there is a fee. It took me a long time to find a place

After paying on Ctrip, you have to pay again when you arrive at the store

Half and half.

房間靠馬路 有噪音

My room had the main street view with poor window soundproofing. I couldn't sleep due to the street noise. Rooms are equipped with air conditioning, however, mine had poor performance. For a double room only one towel was given, had to ask for another towel. The breakfast is minimalist and can be improved although it is acceptable . The only good thing there is the friendly staff at the reception.

Terrible hotel Dirty sheets, only one light bulb working out of 8 in the room. My sister was told that she would have to wait for a pillow case........ The restaurant was closed, it was open according to their site, but reception was unable to give any information on where the nearest restaurants were. Total shambles

This hotel is more of a 2 star, certainly nothing more. The rooms are very basic, you get only one single towel per person, this will be your hand towel and body towel. The rooms overlook a busy road so can be very noisy. The room has a kettle but no coffee sachets. When I asked the receptionist if there were any places to grab a coffee sachet he couldn’t help or point me in the right direction - not very 4 star. The toilet came with half a toilet roll and the toilet had a bar smell to it which wasn’t ideal as we had to close the toilet door so we didn’t get a heartache. Additionally the door only closed if it were locked otherwise it popped open. This hotel needs to do better or rebrand itself to a two star to reflect the true position.

Knowing that I travel almost on weekly basis for my work. The staff does not know anything about the principles of hospitality. They don’t even have a hoover for the huge filthy carpets they have in each room, the bed is so soft I ended up with a backache after a cple of nights, the shower leaks and they even refused to give us an extra blanket, and this is the first time of my life I am refused an extra blanket in a hotel. Don’t go there, I didn’t even talk about breakfast 🥴

I really don't recommend it, it's true that the rooms are okay, but the service is mediocre, the staff isn't professional, there's no parking, there's no breakfast buffet, breakfast is clearly a plain omelet with no taste every day! And we're talking about a 4-star hotel, it's really nuuuuuuuuuuuuuuuuuuuul

Esperienza da dimenticare! In foto sembra una struttura attenta ai dettagli, nella realtà non è così, non ci sono nemmeno quei soprammobili delle foto. Presente il bollitore, ma senza bustine né di camomilla, né thè, né caffè. Non ci sono le buste all'interno delle spazzature. L'ambiente è sporco e abbiamo addirittura trovato un ossicino di pollo sulla testata del letto. I cuscini puzzavano della testa dei precedenti ospiti, nonostante il nostro reclamo non è stato cambiato tutto il letto. Il rubinetto della doccia perdeva acqua dappertutto. C'era solo un bagnoschiuma e uno shampoo (noi eravamo tre persone che dovevano soggiornare 4 notti), assenza di asciugamani per tre persone (ce n'erano solo due, di cui uno piccolo e uno grande). La porta che dava sul balcone non si chiudeva e siamo stati preoccupati tutta la notte, avendo un bimbo piccolo con noi. Abbiamo addirittura pensato che entrano di notte per usare la camera, visto che non si accorgono di tutti questi problemi. Di 4 notti che dovevamo passare lì, ne abbiamo fatta una a mala pena e poi abbiamo cancellato il soggiorno. Il prezzo non è adeguato ai servizi che offrono. Non è un hotel per famiglie, ci entra gente abbastanza strana. Pessimo, veramente pessimo. Mai più!