Ulasan Ibis Casa-Voyageurs

Tanggapan dari Properti: Dear Khalid,Thank you for sharing your detailed feedback. We truly appreciate your compliments on our great location and the friendliness of most of our staff.However, we are very sorry to hear about the issues you experienced during your stay—such as the lack of water, slippers, and toothbrush, as well as concerns about the cleanliness and the attitude of a team member. These are not the standards we aim to uphold, and we sincerely apologize for the inconvenience caused.Please be assured that we take your comments seriously. We will immediately review our room amenities, housekeeping, and staff training to improve these areas. Your remarks about room size and pricing are also noted, and we will reflect on how we can better meet guest expectations.We hope you will consider giving us another chance in the future to provide you with a much better experience.Kind regards,Hotel Ibis Casa Voyageurs

Tanggapan dari Properti: Dear Guest,Thank you for sharing your feedback.We would like to clarify that the local city tax is a mandatory government tax and, as stated in the booking terms and conditions at the time of your reservation, it is payable directly at the hotel upon arrival or departure, unless otherwise specified.We would like to reassure you that no overcharge was applied. All charges were made in accordance with the terms and conditions accepted at the time of booking.Should you have any questions regarding your invoice or the charges, please do not hesitate to contact us. We hope to have the pleasure of welcoming you again in the future.Kind regards,The Management Team

Tanggapan dari Properti: Dear lao ZHANG,Thank you for sharing your feedback regarding your recent stay. We appreciate your acknowledgment of our convenient location and cleanliness. We understand that room size can be a concern, and we strive to offer comfortable accommodations tailored for various needs, including business trips.Goodbye,ibis Casa-Voyageurs

Tanggapan dari Properti: Dear Ahmed,Thank you very much for your wonderful feedback and recommendation.We are delighted to know that you appreciated our convenient location and the cleanliness of the hotel. Your kind words are truly encouraging for our entire team.We look forward to welcoming you again soon at Ibis Casa Voyageurs.Best regards,Ibis Casa Voyageurs Team

Tanggapan dari Properti: Dear Guest,Thank you for your feedback. We are glad you found the beds comfortable. We also appreciate your suggestion regarding the carpet and will review it to ensure an even more pleasant experience for our guests.We hope to welcome you again soon!Best regards,

Tanggapan dari Properti: Dear Bernie,Thank you for your positive feedback regarding our hotel's location. We are pleased to hear that you found our proximity to Casa Voyageurs station and the nearby shopping mall convenient for your stay.Best regards,ibis Casa-Voyageurs

Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet your expectations and that you encountered several inconveniences during your stay.We’re sorry for the confusion regarding our location. While we are indeed situated close to the train station, we understand that navigating the area—especially for the first time—can be less straightforward than it appears on the map. We will look into how our location is presented online to avoid similar misunderstandings in the future.Regarding the issues in your room, we apologize for the missing towels and for the delay in resolving the matter. Your comments about the lack of a bath mat and hand towel are also well noted. We understand how frustrating it must have been not to have these essentials readily available.As for the absence of an in-room phone and the response you received from the reception, we are genuinely sorry. This is not the level of service we strive to provide, and we will address this with our team to ensure better communication and courtesy going forward.We value your feedback greatly—it helps us improve. While we regret that your stay was disappointing, we hope you’ll consider giving us another opportunity to offer you a better experience.Warm regards,The ibis Casa Voyageurs Team