The room we were in at 12 am the air conditioner started making a loud noise. When we asked to be moved they gave us a key card but the door wouldn't unlock.we cane back they told us to try ot again at 12 am not cool if there is an issue get off your butt and inspect. Come to find out someone was in the room. So after the third time they gave us a room that had two queens when the entire reason we selected this hotel over the other was because it had a king. The room bed also smelled like cheap perfume like the sheets were never washed. When i expressed that I wanted a king they told me we could either have the queen, our room woth the loud ac or leave. We just drove 12 hours and it was 12 am. The guy never apologized for the inconvenience. Also when we first came in they told us thier printer was down and to fill the paperwork in the am. After breakfast I tried to fill the paperwork they told me they were busy and to coem back in 5 minutes. Like I got things to do not track you down for paperwork. The waitress in the morning was the only pleasant experience here. Also they moved us right next to the dumpster the garage trucks woke us up at 630 am. The experience was horrible, im not sure how they have a 9 for review, they must be paying people to leave a nove review.
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