Legoland Castle Hotel

房間床一般，乾淨程度也一般。勝在娃喜歡和酒店裡玩的好多值得體驗一把

小朋友喜歡

The stay was very pleasant, the truth was that it covered our expectations, previously you had visited Disney but they forgot about the guest service in this place. Here the Legoland Castle Hotel values you as a guest, the treatment to my family was excellent, the rooms are super clean, they always put your water and juices like coffee and tea at no extra cost which is a great detail, very nice decoration, me and my children loved it. I say that there is good service even here because the staff really cares about you like the lady at the front desk who helped us to do our check in on the hotel devices who was really very kind and helpful (I don't know how to use technology) really nice like. The lobby cleaning guy Jorge another great guy super nice and friendly with my family, another person. We met in the playground was a very great magician Baruch the magician we laughed a lot with him and shared a great time really with very simple things he does great magic tricks, my kids had a great time and it made our morning. My wife was delighted with the great buffet that they serve, she was fascinated to see the variety that this restaurant has, the service here was also very good, and the best thing is that the buffet breakfast is included. I hope legoland castle hotel, continue with this great quality in their service, me and my family were delighted.

The Legoland Castle Hotel was great. We thought the parking was good, the property was clean, and it offered lots to do for the kids (not as much for the adults). It is co-located with the Legoland Hotel and playgrounds for the kids. It is walking distance to Legoland. In general all the staff was very kind to us from the girl at the reception, the bellman who I don't remember his name but we had a very nice pleasant time, the restaurant staff very friendly and charismatic with a wide range of dishes for all tastes, and the guy in the lobby who I remember his name because he was with us Jorge who took us to the laundry very nice too, everyone here is great. The only negatives: There are not a lot of restaurant options outside of the touristy ones. And, from sunrise until about 8pm, they play the same music over, and over, and over again on speakers throughout the hotel and property. All in all, we would absolutely recommend staying at this hotel.

Legoland is HORRIBLE to deal with - they are severely mismanaged. Their policy does not allow you to cancel within 5 days of your reservation - a huge problem for people with kids because sometimes things come up and you can't travel. Even if you buy the trip insurance, or are willing to pay the $100 extra to move your reservation, they won't let you. BEWARE!!! Book at a nearby hotel instead so you can use it like every other hotel and be able to make changes up to 24-48 hours in advance. Their system to pay to shorten your wait is very poorly managed. They hold the main lines to let all of those who paid extra enter, sometimes making people wait for double the time they estimate for a line. So these well priced tickets they offer are fake because if you don't upgrade, be prepared to wait double as long as you expect. We've been going here for years and it's just gotten worse and worse.

Such a fun hotel for kids!! Entertainment at the hotel too. Super friendly staff. Shout out to Emma at the front desk who was so patient and gracious to my son and made his day with a Lego figure trade! The decor is so clever and the Lego building stations throughout the hotel add a layer of fun.