Hotel Hyatt Regency di Cape Town

We have been staying here for several years and I have to say that sadly this hotel has lost its personal connection with guests. We didn’t feel like returning guests but more like strangers and it was purely business from the hotel. We have such wonderful memories here sadly clouded by new staff who have no idea how to connect.

Amazing, super good room, very clean, great service, both room service and reception and in reception, The food is great and just wow, i cant imagine i am having a same taste of sambar like what i have back in India. Very good quality food in the Bombay brasseries restaurant. Breakfast was very good, you get every thing one need from Asia. 24 hours heated swimming pool with Suana. I will Highly recommend any one to stay, you will never go wrong with this choice, its superb.

Staff were very friendly and the location was excellent. Waited quite a while to have the room available though. Also, the pool wasn't cleaned often enough. Other than that, great stay!

Hotel was lovely but the drive over, in the evening, was really sketchy and I heard after that this is common for the area. Couldn't ask for more once we were in the hotel but location-wise, with a little kid, I don't think I'd stay there again.

Amazing views and wonderful location. Service was good and the staff were all very friendly. The breakfast was top notch, will definitely come back to stay for the breakfast! Best breakfast hotel in South Africa!!

The hotel was out of this world.The staff were friendly and extremely helpful .The hotel’s cleanliness was breathtaking .My room was nice and spacious The hotel bar has an outside are where you can chill and have a cocktail .The hotel also has a restaurant,you don’t have to order in or go out to eat because the food was very good .I cannot wait to be back and experience the pool area

The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town. We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay. We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later. The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this. Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained. Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.

The hotel is in a great location, only 300-400m away from the visa center, and it is very convenient to apply for a visa

2 main benefits: central location in CBD and the breakfast buffet Upon check in, for 2nd time we were assigned wrong room. The new room smelled cigarette The staff also gave different rates for extending 1 night. Overall it is a good hotel to conduct business but not so much for holidays.