Guest User
January 3, 2024
I stayed at this property from December 30, 2023 to January 2, 2024. We arrive on the 30th in the late afternoon and upon our arrival a woman welcomes us at the reception who explains things to us. Subsequently, when we enter the accommodation, I find it different from what was booked. Oh well, it's okay, there were two of us. Then when I try to turn on the water in the kitchen sink I realize that the drain pipe is broken and therefore it all comes out. I sent an email to the management, the reception was already closed. Meanwhile, at night I can't rest because the fan makes an absurd noise and also the heaters are not suitable for heating the room. the following morning, 12/31, I go to the reception and with great surprise I find the sign that they are closed until 1/2/2024 and for any need send an email (to the address I had already written) or contact a number phone. Well I call that number and the phone rings in the reception Fox. At this point I turn to the only person present who is the supervisor (I know he has nothing to do with it) to whom I explain what happened and with a lot of patience he manages to contact someone from the structure to whom he explains the situation. Don't believe it but this genius sent me the cleaning ladies. Two poor souls who were only able to notice the water problem and solved it by placing a bucket underneath. I send another email to an address that was provided to me and here they reply that I am on holiday until the 7th and that they would evaluate my problem from January 8th. Furthermore, in the garages there were cars where water from the sewer drain pipes fell on them. What can I say: terrible welcome, terrible structure and as I have already written, AVOID MAEVA at this structure.
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