Absolutely horrible experience staying here. We stayed here for 3 nights in a deluxe room with a balcony. The balcony is merely a very small triangular area with the wall touching the Santana resort. The rooms are very ill maintained and have poor amenities.We had to upgrade one room to a suite which is a big room but sadly very poor amenities as well. The tub had a broken tap and due to some maintenance the tub water was muddy for 2 days. Rooms look old and not at all worth the money. Breakfast spread is very ordinary with hardly any choice. The service at the restaurant was also disappointing and slow. Some of the waiters were not even aware of what was on the menu. The pool was again disappointing. There were guests with t-shirts and tracks in the pool. Despite complaining to the pool attendant no action was taken and the pool attendant was extremely rude. Pool side bar is name sake and the bartender is not even aware of what goes in the cocktails. Room service was slow and we were even charged for an ice bucket( I don't know if any 5 star charges for an ice bucket) Overall a very disappointing stay. The property claims to be a five star property but I don't think it's even deserves a 2 star. For the same price you can book much better hotels. A few positives, Deepa, front desk ***ager at the reception was very helpful. The resort is a few steps away from the beach. There are ***y shacks on the beach with good food. Close to quite a few restaurants in North Goa.
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