Ulasan Travelodge Camberley Central

Over the last fifteen years, I have spent well over a thousand nights in about twenty different Travelodges due to my work/self-employment. You get what you pay for, and I’ve felt I’ve had little to complain about in all these years, all bar two occasions: After the first occasion, in 2013 (at Horsham Travelodge), and after much letter writing and providing of ‘evidence’, I was offered a formal apology, reimbursement of my expenses, and a one-week free stay with breakfast and dinner, however, on trying to take up this offer a year or so later, paperwork had been lost, the employee who had offered it had left, and Travelodge have denied all knowledge of the offer ever since. After the second occasion at the end of 2020 (at Camberley Central Travelodge), I was told the manager would call me to apologise and process a refund for the remaining two nights that I had paid for but no longer felt comfortable using, however, I never received this call, apology, or refund. Although I’ve continued to use Travelodge over the years, I’ve avoided Camberley Central until recent months. After just a few stays there this year, I checked into room 408 on Sunday the 17th November 2024. I had a pleasant night’s stay, and, first thing in the morning, just before 8am, I both booked and checked in for that Monday night (something I’ve done hundreds of times before without problem). However, when I returned at approximately 4pm that afternoon, although I was checked in, my key-card worked, and I had left the ‘Do Not Disturb’ tag on my door… my room had been cleaned and EMPTIED… all my belongings were GONE. I immediately informed the young lady on reception, who was puzzled as the computer confirmed I was checked in to that room, and there was no report of left belongings from housekeeping. She took me up to the fourth floor housekeeping room, where we found one of my bags with HALF my belongings in. I tried to list what was missing to her, however, I was shaken, and had not realised I would need to keep an inventory of my belongings (none of which were valuable, but PERSONAL), however, we could not find any of my other belongings. I never leave valuables in my room, and I stressed to her that these items were of no value, but were the INTIMATE, overnight requirements that a lady may need for a stay in a hotel… not only toothbrush, toothpaste, hairbrush, shower gel, shampoo, conditioner… but more PERSONAL products. Also missing was my ‘Ventolin’ (Salbutamol) inhaler (I have a couple of others, and I would not have left it in my room if my life depended on it, however, it disturbed me that it, along with my other ‘private’ items, had ‘vanished’). I can’t fault the young lady who helped me, as she clearly felt awkward and was doing her best (at one point she offered me a free breakfast, then a free drink, both of which I declined). She told me to return to my room while she continued to search for the items and contacted housekeeping, however, after 30 minute