Legoland Castle Hotel

My kids really enjoyed our trip and stay at Legoland Castle

房間床一般，乾淨程度也一般。勝在娃喜歡和酒店裡玩的好多值得體驗一把

We planned this trip to celebrate our child’s birthday and Christmas. When we arrived, we were so excited with the room. The hotel and rooms are so fun to look at! The hotel is really made for children, as it should be. The food and entertainment at the Castle hotel restaurant were great. We had ordered a birthday celebration package for our son and it had been in the room when we arrived. He was very excited, especially about the 3 birthday mini figures that he received. Our other son purchased 2 mini figures for himself. The next morning my family headed into the park, and I stayed behind to tidy up the room and get ready. When we returned, we immediately noticed that the mini figures were missing. I had left them on the little package they came in, on top of the refrigerator, next to the coffee maker. The package was still there. We looked everywhere in that room. I went downstairs to speak to someone. I did not accuse any employees, I suggested perhaps someone was able to get into our room or maybe someone walked past as it was being cleaned and saw them. I was told that the manager would review the security footage and let us know how we would be compensated. I received a text from them later on telling me that their findings were inconclusive, and if we sent a picture of the receipt for the 2 mini figures my son purchased, we would receive a credit and could charge another purchase to the room. When I asked about the birthday mini figures, I was told that those could not be replaced. That was the part that was upsetting. We paid for the birthday package and somehow items in our room went missing while we were in the park. To be told that they would not replace the birthday figures may not be a big deal, especially with everything going on in the world today, but it is the principle. I asked if I could purchase some, and was told that we could go and create our own mini figures for purchase. My husband and sons went down to the hotel gift shop and spoke to the gift shop manager there. He was much more helpful and provided a replacement package of the birthday mini figures. We didn’t even use the credit that was supposedly applied to the room to purchase the other 2 replacements. My family went back into the park and I remained in the room, because at this point I did not feel comfortable leaving it unattended. My family wanted to leave home after the park closed because of the experience, but we stayed because everything was paid for and I wasn’t going to lose out on more. The trip would have been wonderful, had this incident not occurred. Sadly we aren’t sure if we will return, and if we do, we will definitely stay at another hotel. On another note- When staying at this hotel, keep in mind, there are a lot of children, it’s loud, and you won’t get much quiet time. The walls are thin and you can hear everything going on outside your room. If you don’t want to deal with that, consider going when kiddos are back in school. I would also lock a

It was a great experience that my family lived here, we felt very comfortable and the hotel is really incredible in all aspects. I want to thank the staff especially Jorge and Isidora in the lobby for the attention given, my son had a little accident in the playground and Isidora very kindly attended me and I asked her for some ice, she was working and told her partner Jorge that I needed ice and he brought me ice and asked me if my son needed medical attention, I told her it was just a bump, I thank them for the great work they do in this hotel, the attention is very good.

Positives: bunk beds, breakfast buffet variety, early park entry, treasure hunt to obtain combo to get to lego sets, fun decor, family atmosphere, text-enabled Service Wizard Negatives: operations are a hot mess - this place seems like it’s run by Gen Z employees with no customer service experience or work ethic. Will start at the beginning: Check-in was frustrating and inefficient. I checked in online hours prior to our arrival. We got to the hotel at 3:45p for a standard 4p check-in. The front desk person (who seems to be deliberately stationed at a podium rather than a desk, lest you take them for a concierge) curtly told us that our room should be ready by 4:30 and they would text us, advising that if we didn’t hear by then, we should come ask. We were left to our own devices after a 7-hour car trip, and decided to go to Dragon’s Den for an overpriced snack. The restaurant had many staff members standing around with nothing to do since it was obviously not a peak dining time (seems like the hotel might consider shifting some of those staff members to other duties like helping get guests into their rooms). When we still hadn’t received a text by 5:25p, I went down to the desk, stood in line, and was informed our room was ready, begging the question, “why didn’t I receive a text notification?” (Shrug) We ended up making reservations for Dragon’s Den for dinner at 7:15 that night. Our food was still not in front of us by 8p, so you can imagine what the mood was like at our table. We eventually retreated to our room, which overlooked a playground that seemed to be hosting screaming children until after 9. Rough first night. Breakfast runs like check-in at an Italian airport. I made a reservation, and still stood in line waiting to be seated for approx. 15 minutes. A clearly unenthusiastic staff member eventually led us to a table, unceremoniously dropped a pile of napkins on it, and walked away. “Are we supposed to just go to the buffet now?” I wondered to myself. I answered the question myself after a moment and took my daughter to the chaotic (to be expected) buffet. The food was fine, and there was good variety; I just wish there were butter knives out so that I didn’t end up needing to rip my daughter’s waffle up with my hands. Unfortunately, my son had developed a fever overnight, and was acting very sick, so, not wanting to expose everyone there to whatever he had, I left him in the room with my husband. I asked a discontented Dragon’s Den staff member how I could get breakfast up to my husband and son. “For health and safety reasons, we cannot allow guests to take hot food up to their room, but you can take anything that’s not hot in the cereal cups,” (which were small and did not have lids). “No other options?” I asked. I would gladly pay for room service. Negative. Wanting a different answer, perhaps some creative problem solving, I went to the front desk to ask the same question. Same answer. Word to the wise - if you’ve made t

It was a rewarding experience to have stayed at the Castle Hotel, you know that everything is going to be fine since the bellman gives you a warm welcome with a very friendly smile, the check in is the easiest, and the room is amazing I liked much more than the rooms at Disneyland, These are very well decorated from top to bottom with the theme of knights and dragons, my son loved it, he went crazy when he saw the room, everything was very clean, the room may be a little small but the distribution and comfort is the best, it looks like a mini apartment. The breakfast is something you should not miss, it is varied and very good, highly recommended and it is included when you stay at the hotel. to finish I can only mention 2 people of this hotel that do a great job Isidora who is very kind and attentive and his partner Jorge who is a gentleman his attention and kindness unique this type of people committed to the guest is already difficult to find thanks for your attention.