Haeundae Avenue

I don’t recommend this hotel at all. I couldn’t sleep for my 3 nights stay. First thing, the reception doesn’t understand English. They didn’t know about my reservation. After 10 minutes, I was given my room keys. The room was clean but the trouble began at night. Light was constantly coming out through the blinds and curtains. I don’t know why they had see through white blinds and mesh curtains. I called the receptionist but she didn’t understand my message. Second day, complained to trip.com. They called the hotel but the management lied and said the guests have been upgraded to a different room. Nobody contacted us but they were constantly lying to trip.com. I went to the receptionist and asked her to fix light issues. There was also a lot of construction sound and I was really tired after sleepless nights. The receptionist said she would get it fixed on the 3rd day but that was a lie too. Nobody came to fix the light problem. There was no balcony as advertised. Kitchenware was missing. The staff doesn’t understand simple English like cutlery. Nobody came to collect trash or give water during my 3 nights stay. Hotel looks stylish but their customer service is terrible. I don’t recommend staying in this hotel especially if you are a foreigner. I took these pictures at 6 am in the morning when I was awake because of sunlight and construction noise. During the night, city lights were coming in. Trip.com compensated me with 1500 coins but that doesn’t soothe the 3 sleepless nights. My entire trip was uncomfortable because of this hotel.

호텔컨디션 최상이에요 위생상태,청소,침구 다 깨끗했습니다 가족 넷이 객실 두개잡아 편히 이용했습니다 주변에 해운대 해수욕장이랑 맛집이 많인 편리했구요 다음에 또 이용할계획 있습니다

여긴 가성비 최고의 호텔 입니다 (해운대 근방에서 제일 인것같아요) 더구나 신축호텔이라 시설이나 청결면에서 최고입니다 가족들이랑온 여행에서 불편함 없이 편하게 쉬다가 갑니다 담에 다시 부산여행을 온다고 무조건 라비앙즈 입니다~~