There were a number of issues. These ranged from noise, incompetent staff and a random member of the public being given my room key, whereby they were able to let themselves in one evening (around 7.30pm) unannounced. This was apparently due to an error by a staff member who erroneously gave them a key to the room I was staying in (but I am still unsure how this was). This same guest then contended it was her room and she was staying here (despite me having booked it for the whole week) and she seemed somewhat unimpressed that I was there (I actually cannot believe this even happened, even now). My towels, tea/coffee and bin were only changed once. Even then, this was only after I made a specific request made at reception. This only happened because when I raised this issue, I was told that staff could not speak English very well and so could not understand the signage placed on the door handle that stated such renewals were requested. When attempting to log any issues with the staff, it proved difficult to get the complaints to stick. This was because on two occasions, when I checked the next day, each staff member said that no notes had been made on the system about this and that they would be made. In the end, I realised I had to just log the matters which I had attempted to report and raise them at a later point. Further, when attempting to obtain service from staff at the front desk, the wait was often long. When I queried why it seemed there was so little staff, I was told that apparently they only hire two members of staff at most to operate the front desk and bar area (excluding the kitchen), and often this was operated by one staff member. The unsurprising result was that waiting times were often a minimum of 10 minutes. Of course, this would be reasonable in a busy hotel, but this appeared to be an under-staffing issue and a lack of basic diligence (and not a busy hotel). Overall, an utterly shambolic experience and although it is not expected to be of the highest standards, basic room attendance, security, and staff professionalism should be minimum expectations. I spent the whole week carrying my car keys and money for wonder of whether someone else would otherwise be entering the room after that. This then continued for the next 4/5 days. I am glad to be out of there.
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