Forest Park Country Hotel & Inn, Brockenhurst, New Forest, Hampshire

Our experience with Forest Park Hotel can only be described as upsetting. We did not receive acceptable service and their claims of being a dog friendly hotel were false. Having stayed at the hotel previously and seeing that it was still dog friendly, we had booked a room for three of us at the hotel via Trip.com. We advised them in the special requests section that we would also be travelling with our 18-year-old terrier and were happy for an extra charge being made for him. Due to his age, he suffers from arthritis so is very slow and is a very calm dog. We were told that we could check into the hotel after 2:30 pm and arrived about 3:00 pm. When we arrived at the hotel, we were advised that they knew nothing about us having a dog with us and that they had no spaces in their dog friendly rooms. I queried this as we had confirmation of my special request which I emailed to them. I was told that Trip.com had not advised them, which I found later to be untrue. The hotel staff then said that had we turned up earlier (we were within half an hour of check-in time) they may have been able to offer us something but basically, they could not accommodate us. At no time at this stage did they offer us any alternatives, in fact they made it quite clear that they had no room. So, I asked for a refund, and we were left sitting in the bar area waiting for it to be processed. The attitude of the staff had been quite upsetting considering I had not got cross with them but had accepted their excuses and was searching for another hotel in the area. At this late stage the General Manager decided to offer us some alternatives... *We could have a room, but we would have to lock the dog in the bathroom! He would not be allowed in the main room, and we should not allow him to jump on the furniture. Now this was a very old dog that quite obviously could not jump even if he tried! This suggestion made my blood run cold as it was far from dog friendly. *We could have a single dog friendly room and a double non-dog friendly room. Now, this would have been acceptable had we been offered it earlier on, but we had already been in contact with several other hotels and I was upset with the way we had been treated. The hotel staff had obviously been too preoccupied with informing us that we could not stay with them rather than look for alternatives (SERVICE?). In the end the General Manager said that Trip.com would ring us shortly confirming the cancellation and refund. Rather than hang around wasting time we went on to find another hotel and kept the phone open waiting for the call - which never came. On returning from our holiday no refund was in the bank account so I contacted Trip.com to find out when our money would be returned. They had no record of any such request but took the details, contacted Forest Park directly for me and sorted the refund out for me. I could not fault the service from Trip.com. Whilst speaking to Trip.com, I queried why the hotel had not been advised of our special request, only to be told that they would have been advised in the special request section. So, to recap, the hotel service was non-existent, and they could not even admit their error in overlooking the fact that we had a dog with us. The facilities and food we did not get to experience but in my head, I am wondering why would a 'dog friendly' hotel request that you lock your dog in the bathroom?

嗯，酒店的服務也非常出色。酒店員工總是非常友好和樂於助人，他們總是願意回答我的問題，並提供有用的建議。此外，酒店提供的早餐非常美味，種類很多，而且每天都有不同的選擇。餐廳的服務也非常好，員工總是很周到和熱情。 唯一的缺點是酒店的價格略高，但是考慮到酒店的位置和服務質量，我認為這個價格還是很合理的。總之，我非常喜歡這家酒店，如果我再次前往這個城市，我肯定會選擇再次入住。

房間在路邊，挺吵的，但brockenhurst這地方挺美的，建議住隔壁the pig

A really lovely hotel and the deluxe suite is ideal for a couples getaway. Everything was up to the standard expected only a few smalll issues that the rooms coffee, tea. They were not stocked.for two people, but the receptionist was extremely helpful in bringing up what was needed. Also there was a lot of movement in the corridors at night. The cooked breakfast was delicious but minimal in its portions.. Aside such trivial things the staff and accommodations were perfectly charming

Stayed in room 209 which was superb, super comfy, really spacious and a bathroom large enough for a party!… Will definitely be back soon.

Great location in heart of the forest, you can watch the wildlife from your room and go for a lovely walk from the hotel. Great quality food, but our food took over an hour to arrive on a busy evening, it was worth the wait. Our room was comfortable and cosy with lovely views. The staff were all really friendly and helpful, especially at breakfast which was superb!

Lovely spacious comfortable room, very clean and beautifully quiet. Tea and coffee supplies locally sourced where possible as were a lot of items on the menu. We enjoyed dinner and breakfast at the hotel and really enjoyed everything. Bar well stocked with an excellent range. Attentive lovely staff, who know how to be in stealth mode and not interrupt while you’re in full swing of conversation. Alas the weather wasn’t so cheery but it’s a great spot for getting out and about for a walk, and we took a trip to Lymington which was approx 20 min stroll and less than 10 mins through the New Forest. Would recommend.

Perfect location, hotel Staff were really friendly and welcoming especially Mandy on reception. Stayed one night, would Recommend

Lovely hotel. Room was nice and clean. Took a good 20 minutes to walk from the station to the hotel. Restaurant food was ok, nothing special. Not ideal to walk around in the evening as street lights were limited. Apparently it’s bang right in the middle of the national park. My friend found a member of staff bit patronising as not everyone is aware of this. If we knew we wouldn’t be enquiring. So it’s the ideal location for exploring. Would be nice if there was seating areas by reception, just so we could plant ourselves down for 5 mins rest. I had to take a business call and sat at a table just by reception and was told l couldn’t sit there, even though the restaurant was empty! Lovely chef we chatted to. At least someone was friendly.