Brighton Black Hotel Kemptown

I have never ever had such a terrible experience...1st the address on the confirmation page was listed as 75 Charlotte dr..the address was actually 17 Charlotte Dr..once we finally found the location we found the front of the building littered with trash and cigarette butts..to access the building you needed a code provided...guess what the entry code did not work..I called the phone number listed on the email with the code...that number didn't connect to anyone from the hotel..the only reason I was able to contact someone about the codes not working is because a nearby shop owner had the number...it seems I was not the only person with these issues..when we finally was able to speak to someone...I was informed for an additional charge to gain entry. As I was speaking to the hotel my boyfriend talked to a couple of guests that were staying..they informed him the inside was dirty..room was dirty and the hot tub they mentioned has not been cleaned for years. I understand why they say no refunds..the place is a dump

The worst hotel ever ,ddnt wana communicate. Can't be bothered to even write

Booked a deluxe double room for £127.00 for a night. Arrived to find we had to pay £50 (damage) deposit before we could get in. First time ever! The location didnt have a reception but a door entry system. Which went to a mobile phone with a full mailbox! Stood outside in the cold for 45 minutes. Finally found someone who worked in the spa. They tried to help but would not give contact numbers. Got in to the property and was given the key box number which was on the room door!! Room was cold, damp, small with a bunk bed arrangement. Light was painted over and falling out of the ceiling, Wardrobe was a metal cabinet found in a workshop! Radiator was not working and an electric substitue was in the room but didnt look safe. The power socket which the tele was supposed tobe plugged into was falling out of the wall. There was a fake nail on the bed. The shower room had a smell and although relatively clean had staining in the shower. We finally got a number for one of the hotels other locations in Brighton from a website. The receptionist was friendly. We explained the issue that the room was not as advertised or paid for. They explained that the computor system was to fault!!! No other rooms were available and suggested contacting another hotel in the Brighton area which they sent us the details for. We had to pay a premium rate well above our origonal book for the second hotel. The receptionist for Otto Breeze did refund out £50damage deposit on the day and the staff at the spa were helpful (although not allowed to supply information). We received a refund for the total amount of £127.00 but this was a stressful experience.