Mandarin Bay Resort & Spa

Exceptional Stay at Mandarin Bay Resort and Spa. From the moment I arrived at Mandarin Bay Resort and SpaI was truly impressed by the level of service and attention to detail. The staff were warm, professional, and eager to ensure my stay was nothing short of perfect. Check-in was seamless, and I was immediately made to feel at home. The room was immaculate, spacious, and beautifully designed, with modern amenities and thoughtful touches that made my stay comfortable and luxurious. The bed was incredibly cozy, the bathroom was spotless with high-end toiletries, and the view from the balcony was breathtaking overlooking the pool. The housekeeping team went above and beyond, ensuring everything was pristine every day. They provided us the a “goodbye” treat on our last night. Dining at Mandarin Bay Resort and Spa was a highlight of my stay. The on-site restaurants offered an impressive menu of delicious dishes, showcasing fresh, local ingredients. The breakfast buffet was equally outstanding, with a variety of options to suit every taste. The hotel’s amenities were equally impressive. The pool was clean and inviting.The concierge team was knowledgeable and helpful, providing excellent recommendations for local attractions and dining. Mandarin Bay truly exceeded my expectations in every way. Whether you’re traveling for business or leisure, I highly recommend this hotel for its exceptional service, luxurious accommodations, and overall outstanding experience. I can’t wait to return! Rating: ⭐⭐⭐⭐⭐

Roshan at the reception is the true gem of this resort. She greeta everyone with a smile and is always there to assist guests whether it’s 6AM in the morning pr 10PM at night. She’s so sincere and genuine , she makes you feel right at home. The hotel is beachfront and the facilities are new, rooms are clean, buffet is worth the price. We will definitely come back!

Was disappointed with level of service. We stayed for 2 nights and wanted to dine at their Italian Restaurant Mamma Mia but they refused to separate the 3 tables to accommodate 2 adults even though they were vacant along with another table of 6 and 4. This was very disappointing as we were actually guests of the hotel so we ended up having to look for another restaurant outside the hotel. The workers, although amazing at greeting us when we pass by around the hotel facilities did not seem genuinely happy. There was minimal engagement with the guests unlike other hotels like Henann Group Resorts where their team provides and warm welcome and daily engagements to their guest making their holiday experience more memorable. I wouldn’t return to Mandarin again for the money paid versus experience. The pool and pool view room was great though. If selecting Grand Deluxe Pool View Room, make sure you request a room with glass balcony as there are 4-5 rooms that have a high concrete balcony which you for which the pool view is not visible when you are sitting down. We were able to transfer room at the very least so that was nice. They also require you to return your room card so don’t loose it or they will make you pay 750pesos per card at check out, unlike other hotels that does not require you to return them. Overall impressive facilities but service level needs to be more accommodating especially for in house guests.