Soy Local Usaquen

The Good: I initially loved my stay at Soy Local Usaquén the location in Usaquén is perfect, close to the charming Sunday market and great cafés. My room was spacious, clean, and modern, with a comfortable bed and good Wi-Fi. The breakfast was simple but tasty, with fresh fruit, eggs, and coffee—a nice way to start the day. The staff seemed friendly at first, and the overall vibe was relaxed. For the price, it felt like a solid choice in Bogotá. The Bad (and Unacceptable): However, my experience took a horrible turn when I discovered that money and my passport were stolen from my room. When I reported it, the hotel’s response was shockingly dismissive—they blamed me, saying it was my fault for "not using the safe" and claimed they couldn’t investigate because I "couldn’t pinpoint the exact day it happened." I felt completely abandoned in a stressful situation. Only the personal at the counter helped me to print tons of documents I had to take to the embassy, but the hotel never bother to provide at least some money to help pay my new passport or the cost of my Visa (I was not even claiming for the money stolen) While the hotel itself is pleasant, the lack of accountability and victim-blaming after a theft is inexcusable.

Chouette petit hôtel

This is my fourth time staying on this location, it is convenient and the location is great, easy access and Maria Camila and Fran in the front desk are amazing, also the crew in the restaurant that prepare breakfast are great and hard workers!! Since my first stay I sadly have seen a steady decline on the cleanliness and condition of the facilities ( the handles of the showers lose, missing reading light and replaced with a metal plate, wall around and behind sink dirty and also the a/c not working, I got explained that it was being renovated after it got vandalized but it should be communicate to guests before they arrive to check-in) I also would recommend an eco-friendly option for the towels (if replacement not needed leave it hanging, if needed leave it on the floor, it would save a lot of money to the hotel and would make guests more aware of their impact). With that said, and because of the amazing people working in this hotel I would stay here again, hope this review gets read on good faith and the concerns get address appropiately.