Hotel dekat Museo Vasco, Bilbao

First of all, the location of the hotel is very good. There are many public transportation stations at the door, and you can also walk to many attractions and restaurants. The only thing I don't like is the design of the toilet. The bathroom door is half open, and I am worried about water overflowing. In addition, the toilet glass door cannot be opened, which will make it very hot after taking a shower. The hair dryer is placed in the drawer and cannot be moved, which is a bit inconvenient to use. Apart from these, I am generally satisfied~

Good location as it is just next to train station and metro station. Located in the shopping region. With 5 star standard. Breakfast is good. Room is clean and big.

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest

Hardware is all fine and staff are friendly, but the ability for them to understand English is harder than I thought. If you need to book a taxi to airport or something crucial in terms of timing, better double check. Also, they got a nice small kitchen with disherwasher and washing machine. They provide all detergents for both. However, they don't have basic salt, pepper and edible oil. Microwave is nice and quick to have.

The hotel is wonderful, the staff were very polite and kind to us at all times. The cleanliness of the rooms was unbeatable. And attention was provided at all times. I recommend it 100%!! Very close to the tram and bus connections, although it's about a 15-20 minute walk to the old town.

I arrived at Bilbao Airport around 12 o'clock and checked in late, but the staff at the reception were very friendly and nice. The bed was spacious and the bathroom was clean, and although I don't speak Spanish, the staff were very friendly and there was no difficulty at all!

Hotel was minutes away from Guggenheim Museum Bilbao which was our planned at Bilbao. There is hotel parking with a fee available during booking. The breakfast was good. The hotel and resturant staff were friendly and kind. My room was modern and clean, it comes with a streets view. There is room available with the museum view too.

The location is great. It is in the core of Bilbao New Town. There is a parking lot just one or two streets away. It is very convenient. The overall decoration of the hotel is simple, warm and classy. It has been renovated in recent years. However, the overall facilities of the building are old. , it is still inevitable that you can smell something similar to kerosene in the bathroom, it should be the hot water system. The restaurant downstairs is very delicious, stylish and slightly less cost-effective. The rooftop view is beautiful and the bartending is great.

The hotel is very well maintained, the bed is very comfortable, it is not in the center but you can walk there, if I have to make a complaint it is that the heating was very high.