Hotel dekat Volkspark Mariendorf, Berlin

Die Appartements sind wirklich sehr sauber und gepflegt und sehr neuwertig, das kann man nicht anders sagen. Wenn man ein Problem hat ist hingegen durch das Konzept ohne Rezeption kein Ansprechpartner da, genau wie beim check in, alles ziemlich umständlich und nervig, über die Telefonnummer erreicht man auch niemanden. Ich persönlich würde in Zukunft wieder Hotels mit Ansprechpartner und Rezeption bevorzugen, da ich keine Lust auf Umstände habe im Urlaub aber wie gesagt das Zimmer war richtig schön 👌🏻

goes so

Hotel location is good, the room is relatively large, relatively clean, the overall price is good, there is no air conditioning. The hotel is also close to the subway, very convenient to travel, to Berlin's various attractions are very convenient.

About 12 minutes walk from the subway entrance. The room is clean, large space, complete facilities, slightly poor sound insulation, and you need to bring your own slippers and toiletries. Check-in at the front desk was inefficient and there were long queues of people waiting. The staff who gave me check-in first worked on what I had at hand, and made me wait for a long time. I asked her when she could check in and she told me to wait and I missed the appointment to visit the Capitol Dome. When checking out, another staff member was very welcoming and efficient.

According to reception, I booked the best room because there was construction work in the P.Suite. Everything was perfect and clean, but it was very loud all night, I couldn't sleep because the window in the bedroom looks into some factory and the other window into the lobby, so opening the window and getting fresh air is impossible... I'm not a fan of air conditioning or ventilation... Furthermore, a woman came into the room at 9-10 a.m. even though ”do not disturb” was active... Hope the rooms will be aired next time... Thanks...

I stayed in Berlin for a total of 9 nights before and after attending IFA. The hotel has a good location and a cigar room is a plus. Others: 1. Be careful with the ** brother at the front desk, his attitude is very bad. 2. The hotel swimming pool is very small, and there are naked people in the steam room from time to time. I respect the freedom of the body, but I remind you to bypass it if you mind. 3. The hotel is not cleaned in time and is unhygienic. Several times when I returned to the room in the afternoon, it was not cleaned, and the dirty bathrobes on the floor were hung back for guests to continue using. 4. The information shows that it was renovated in 2023, but there is no trace of decoration. The facilities and style are old, the refrigerator in the room is broken, and the lights are also damaged. Overall, it can be used as a place to rest assured for a few days on a business trip. If you want to get other value for money, it is recommended to change the place.

The parking street staff at the hotel entrance said that there was a line on one side and he was confident that it was fine, but he was not sure about the other side, so friends who need to park can pay attention. We were assigned to the end room, a knife handle room with a long corridor, the layout is warm and there is a small balcony, but I just don't like this type of room... There is a smell of food when you open the door, so you open the windows for ventilation at night. Other hygiene conditions are good. The staff are all young and look very chill

The Ritz-Carlton never disappoints me every time. The hotel is located at the entrance to Potsdamer Platz, with convenient transportation. There is an Oriental Chinese supermarket under the station, which is very convenient for shopping. It is a few minutes' walk to the Jewish Memorial and the Brandenburg Gate. The hotel facilities gym and fitness equipment are great. The hotel breakfast is very worthwhile, the quality and variety of fruits are excellent, and everything else is also very good. The room facilities are first-class, but the toilet and shower room are together. Be sure to wipe the floor dry after taking a shower, otherwise you may fall down.

The location and physical aspects of the hotel were good. However, the service, especially from the night manager, was HORRIBLE. We booked 3 twin rooms. Note that the price is different between twin and double rooms. We arrived late at night due to flight delays and were very tired. During check in we were told that there were no more twin rooms because the hotel was full. What's the point of paying more for twin rooms if the hotel does not reserve them for us? When we asked for an extra bed to be added, we were told that there isn't enough space for it. This is not true as we had already been inside the rooms and they were big with lots of space. After much haggling and after the night manager put on a show by going in to the hotel's office for a few minutes, he came back to say that he can change one of the rooms and put in an extra bed. We were still not satisfied and so we insisted that the hotel can do something to rectify the matter. After doing another round of putting on a show, the night manager came back and said that he can now add and extra bed to another room and would also give us a 50% discount for 2 of the rooms. In addition, he said that we could take the 2 bottles of mineral bottles (these are chargeable) for free. The fridges in the rooms have sensors to detect if the drinks there are taken. The next day we checked with the reception to make sure that we would not be charged. The lady who assisted us checked and said that there was a note saying that we would not be charged. When I got my credit card statement, I found a charge for the 2 bottles of mineral water. 16 euros. Ridiculous. Throughout this ordeal, I must say that the night manager's attitude and manner were really bad. For example, I don't remember seeing him smile at all even when he first came to talk to us about the rooms. Our holiday was marred by this. Hilton is a high class brand of hotels but the service leaves a very bitter taste in our mouths.