Ulasan Hilton Cancun, an All-Inclusive Resort

Location is far from main area. Pools are shallow and not large enough to accommodate the size of the hotel. Food was not great - especially Sunan - inedible. Service was not friendly - a cold was to to staff. Didn’t really feel like a Hilton property. Can do better for same money.

Amazing! Everyone enjoyed. Variety of foods to choose from. safety was very important to us. Everyone felt comfortable, secure & safe. Would visit again !

About the about the Guest room don’t have it, supposed be is not included

Clean, beautiful hotel. I’ll definitely be back ! 10/10 experience especially cause they had entertainment.

it was really nice experience. Especially, my kids really liked kids club and swimming pool.

Check in was 2 hours at the reception All dinner restaurant need reservation and reservation closed at 5pm checked in so late so we missed first night for dinner have to go buffet every meal till second night We can’t make reservations for the restaurant we want, because nothing available and only time available is 9.30pm and another night 10pm for dinner. We asked some new friends got the same answer won’t come back to this hotel anymore. We thought Hilton name should be something better than this.

My main complaints are for the service and instruction I experienced during my stay. We were told it is peak season (a week after Easter vacation) so they were being busy. After we checked in, no guideline/instruction were given. We did not know which restaurants require a reservation, how to do room service, the location of the activities. Therefore we missed a lot of chance to receive the 'ALL-INCLUSIVE' service. We were planning to join an activity, but we could not find it. We asked 3 staffs and finally one staff led us to the avenue. Similar situation happened many times, staffs are unsure about most of the things. In the restaurant, we ordered foods and they took us over 1 hour to arrive. We requested for drinks or utensils they just simply forgot. With the poor hospitality, I don't recommend this resort if you want to have peace in mind during the trip.

There many goods and a few bad things. 1. You can find food to eat anywhere when you get hungry. They have a good truck around the pool. The y have 6 restaurants, 3 of them you have to make a reservation. Reservation is very easy through the link appt from the hotel. 2. Some restaurants’s food are so good, some is nay. The stake house is not so good. La Luce is the best for us. 3. Pool are too small for that big hotel. 4. They have show and entertainment every night which is good. 5. All drinks all so good. Most staffs are nice and helpful. 6. The housekeepers didn’t really change well for our room, they at least change the bedsheet after a few nights. Overall is great. Our plunge pool is so small and shallow but good for little kid.

reception service is terrible. Some staff was not polite. new modern hotel

Weirdest experience. Booking went wrong and was downgraded. Trip.com handled is amazingly 👍🏾 Hotel service leaves a lot to be desired (putting it mildly). Mixup on booking was not resolved, cocktails are weirdly sweet and watered down and when you fail to reserve a restaurant (might be a hat’s up they want to provide) a response ‘no reservation, really?’ Is not something you expect. This might be a hotel that some would enjoy, but it’s not us.

離開機場很近，15-20 分鐘即到。很方便。 可以住6 層或者7 層的高層，風景好。 海水簡直無法令人直視，很臟。但是確實也有人在裏面游泳。 游泳池人不少，不至於要到搶沙灘椅的程度，但是11點的時候 椅子已經全滿了。 餐廳食物很一般，最喜歡la Luce 意大利餐的披薩和蝦。 唯一可圈可點的就是kids club 和小孩玩的pool.

酒店硬件設施不錯， 全包飲食， 酒吧餐廳kids club都很全面。 但可惜員工態度冷淡， 甚少見到笑面， 問他們問題都好像很不滿意一樣，偶爾有一個半個會願意幫忙或對你說聲早晨。 整體不過不失

房間很大很乾凈，環境很美麗

房間不錯，服務很棒！本來第二天要出去，結果酒店不讓Uber車進來，很遺憾沒能出去。後來我看到酒店其實有班車出去，也怪自己英文不好！